Table of Contents
- Key takeaways: the best chatbots for Squarespace at a glance
- Does Squarespace have a chatbot?
- Which Squarespace plan do you need for a chat widget?
- How to add a chatbot to Squarespace
- How these Squarespace chatbots were ranked
- The 5 best chatbots for Squarespace in 2026
- 1. LiveChat: best official Squarespace extension for live chat with AI
- Key features
- Pros
- Cons
- Pricing
- Best for
- 2. SiteGPT: best for answers trained on the site's own content
- Key features
- Pros
- Cons
- Pricing
- Best for
- 3. Tidio: best free plan with live chat and a first batch of AI conversations
- Key features
- Pros
- Cons
- Pricing
- Best for
- 4. Tawk: best free live chat with no seat fees
- Key features
- Pros
- Cons
- Pricing
- Best for
- 5. Chatway: best for live chat first, with AI billed per resolved conversation
- Key features
- Pros
- Cons
- Pricing
- Best for
- Squarespace chatbot comparison table
- What a Squarespace chatbot costs per AI answer
- How to choose a chatbot for Squarespace
- Squarespace chatbot use-case cheat sheet
- Squarespace chatbot FAQ
- Basics
- What is the best chatbot for Squarespace?
- Does Squarespace have a built-in chatbot?
- Is there a chat plugin for Squarespace?
- Setup
- How do I add a chatbot to Squarespace?
- Which Squarespace plan allows a chat widget?
- Why does my chat widget not show on my Squarespace site?
- Can I put the chatbot on one Squarespace page only?
- Pricing
- Is there a free chatbot for Squarespace?
- How much does a Squarespace chatbot cost?
- Does Squarespace charge for chat extensions?
- Features
- Can a Squarespace chatbot learn from my website content?
- Which Squarespace chatbot hands a chat to a person?
- Sources
Created by
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Created time
Jan 21, 2026 09:17 AM
The best chatbot for a Squarespace site is LiveChat when you want the one chat tool listed in Squarespace Extensions, and SiteGPT when the chatbot must answer from your own content.
Squarespace has no app store for chat widgets. Every tool in this guide reaches a Squarespace site through code injection, and Squarespace offers code injection on the Core, Plus, and Advanced plans only.
TL;DR
- Plan requirement: the Squarespace Help Center says code injection is available on the Core, Plus, Advanced, and some legacy plans. The Basic plan does not include it.
- LiveChat is the only chat tool in the Squarespace Extensions catalog. It costs $19 per user a month billed annually, or $25 billed monthly, and has no free plan.
- SiteGPT answers from content you train it on: your site, files, Google Drive, Notion, and YouTube. It has no free plan. The 7-day trial needs a credit card, and it installs by pasting one script.
- Tidio, Tawk, and Chatway have free plans and their own Squarespace install pages. All three install through the code injection footer.
- Squarespace does not help with third-party code. The chatbot vendor does.
Key takeaways: the best chatbots for Squarespace at a glance
Tool | Best for | How it installs on Squarespace | Starting price |
LiveChat | The official Squarespace extension for live chat with AI | Listed in Squarespace Extensions. Widget code goes in the code injection footer | $19 per user a month billed annually, or $25 billed monthly |
Answers trained on the site's own content | Script pasted into the code injection footer | $59 a month billed monthly, or $39 a month billed yearly | |
Tidio | A free plan with live chat and a first batch of AI conversations | Script pasted into the code injection footer | Free plan. Starter at $24.17 a month billed annually |
Tawk | Free live chat with no seat fees | Script pasted into the code injection footer | Free. AI Assist add-on from $29 a month |
Chatway | Live chat first, with AI billed per resolved conversation | Script pasted into the code injection footer | Free plan. AI Support Agent at $0.50 per resolved conversation |
Does Squarespace have a chatbot?
Squarespace has no chat widget of its own for site visitors in its help pages or plan features. The Squarespace Help Center names live chat services as one use for code injection, so a third-party tool is the expected route.
Squarespace does have an extensions catalog. Squarespace Extensions lists third-party tools for shipping, inventory, finance, and marketing. One chat tool is in it: "Livechat: AI-Powered Customer Support".
Squarespace says extensions are provided by third parties, and that a listing is not a recommendation or endorsement. The extension provider handles all support.
Which Squarespace plan do you need for a chat widget?
You need a Squarespace Core, Plus, or Advanced plan to add a chat widget. The Help Center says code injection, and JavaScript in code blocks, are available on the Core, Plus, Advanced, and some legacy billing plans.
Squarespace plan | Code injection | JavaScript in code blocks | Can it run a chat widget? |
Basic | No | No. Code blocks take HTML, Markdown, and CSS only | No |
Core | Yes, site-wide and per page | Yes | Yes |
Plus | Yes | Yes | Yes |
Advanced | Yes | Yes | Yes |
Squarespace has no free plan. Every site starts with a 14-day free trial, and the Squarespace pricing page says no credit card is required for it. Prices vary by country, so check that page for the Core price in your currency.
How to add a chatbot to Squarespace
You add a chatbot to Squarespace by pasting the vendor's script into the footer field of the Code Injection panel. These steps follow the Squarespace Help Center article on code injection.
- Confirm the site is on a Core, Plus, or Advanced plan.
- Copy the embed script from the chatbot's dashboard.
- Open the Code Injection panel in Squarespace. Tidio and LiveChat give the path as Settings, then Advanced, then Code Injection.
- Paste the script into the Footer field. Squarespace injects footer code before the closing body tag on every page.
- Select Save.
- Open the live site in a private browser window and test the chat.
Five notes from the Squarespace help pages matter for chat widgets.
- Squarespace support does not help with custom code or fix problems it causes. Ask the chatbot vendor.
- Checkout pages do not support code, so the chat will not show there.
- Injected code may not appear while you are logged in. Test in a private window.
- To show the chat on one page only, use that page's settings, then Advanced, and add the code there.
- On version 7.0 sites, Ajax loading can conflict with embedded code. Squarespace suggests turning Ajax loading off if the widget fails to load.
A site on another builder follows different steps. Wix has a built-in chatbot and its own App Market, and the AI chatbot for Wix guide covers both.
How these Squarespace chatbots were ranked
These Squarespace chatbots were ranked on five criteria, in this order.
- Squarespace fit. Is the tool in Squarespace Extensions, and does the vendor publish a Squarespace install page?
- What the AI can learn. Does it answer from a knowledge base you write, or from your site, files, and other sources?
- Price and the unit you pay for. Users, messages, conversations, and AI resolutions are different units.
- Free plan. Can a small site start without paying the chat vendor?
- Human handoff. Can a person take over the chat?
Only tools with a Squarespace install path confirmed on a live Squarespace or vendor page are listed. No tool is best overall, so each one gets a "best for" label. SiteGPT is this site's own product, and its limits are listed with the same weight as the others.
The 5 best chatbots for Squarespace in 2026
1. LiveChat: best official Squarespace extension for live chat with AI
LiveChat is a live chat platform with an AI agent, and it is first here because it is the only chat tool in the Squarespace Extensions catalog. A small site that wants a vendor Squarespace has already listed starts here. The catalog shows it as "Livechat: AI-Powered Customer Support", starting at $20 a month.
LiveChat's own Squarespace page installs the widget in four steps. You sign up, copy the code, paste it into the Code Injection footer, and save. Plan for a Squarespace Core plan or higher.
LiveChat's maker now sells its plans under the Text name. The pricing page shows Text plans and keeps a separate link for current LiveChat customers.
Key features
- Live chat widget with chat, email, and social channels in one inbox
- Ticketing system included on the Essential plan
- AI Agent that answers from a knowledge base, with human takeover
- AI reply suggestions for agents
- Proactive chat campaigns based on visitor behavior
- Apps for web, Windows, Mac, iOS, and Android
Pros
- The only chat tool listed in Squarespace Extensions
- A dedicated Squarespace page with install steps from the vendor
- AI Agent included in every plan, with 10 AI resolutions a month on Essential
- 14-day free trial with no credit card
Cons
- No free plan
- Priced per user. Three users on Essential billed monthly cost $75 a month
- Essential includes 10 AI resolutions a month. Each extra pack of 50 costs $49.50, which is $0.99 per resolution
- Chat supervision, unlimited chat history, and shared canned responses start on Growth at $79 per user a month billed annually
- The Squarespace extension listing supports English only
- The Squarespace app on LiveChat's own marketplace has 2 ratings, averaging 4 out of 5
Pricing
Plan | Billed annually (per user, per month) | Billed monthly (per user) | AI Agents | AI resolutions a month |
Essential | $19 | $25 | 1 | 10 |
Growth | $79 | $99 | 10 | 200 |
Enterprise | Custom | Custom | Custom | Custom |
One user on Essential costs $228 a year billed annually. Twelve months billed monthly cost $300, so annual billing saves $72 (24%). Source: LiveChat pricing.
Best for
LiveChat is best for small Squarespace teams that answer chats themselves and want the vendor Squarespace lists in its own extensions catalog.
2. SiteGPT: best for answers trained on the site's own content
SiteGPT is an AI chatbot trained on your own content, and it fits Squarespace sites where the AI should answer most questions without a person. It reads the Squarespace site by URL or sitemap. It also trains on files and connected sources.
SiteGPT is not in Squarespace Extensions. The SiteGPT install guide has a Squarespace tab with three steps: open the code injection settings, paste the code in the footer box, and save. The guide notes that Squarespace offers code injection only on some plans.
Key features
- Trains on websites and sitemaps, file uploads, Google Drive, Dropbox, OneDrive, Box, Notion, GitHub, and YouTube
- Auto refresh keeps answers current: monthly on Growth, weekly with a daily auto scan on Scale
- 95+ languages
- Escalation to a human, lead collection, and quick prompts
- Chat integrations from the Growth plan: Slack, Crisp, Messenger, Google Chat, Freshdesk Messaging, and Zoho SalesIQ
- Script options to hide the chat on mobile, delay the icon, or move it left or right
Pros
- The widest set of content sources in this list
- Flat monthly price with a published message quota
- No per-user fee and no fee per resolved conversation
- Full control over the widget's look, language, and tone
- A HIPAA BAA and a signed DPA are available on the Enterprise plan only
Cons
- No free plan. The 7-day free trial requires a credit card
- Not in Squarespace Extensions. You paste a script, and Squarespace does not help with third-party code
- The SiteGPT integrations page lists no connection to Squarespace Commerce. Answers come from trained content
- Starter refreshes content manually and has no chat integrations
- The message quota depends on the model. Starter covers 4,000 GPT-4.1-mini messages a month, or one tenth as many GPT-4.1 messages
- Removing SiteGPT branding is an add-on at $39 a month billed yearly
Pricing
Plan | Billed monthly | Billed yearly (per month) | Messages a month | Pages | Chatbots | Content refresh |
Starter | $59 | $39 | 4,000 | 1,000 | 1 | Manual |
Growth | $129 | $79 | 10,000 | 10,000 | 2 | Monthly auto refresh |
Scale | $429 | $259 | 40,000 | 50,000 | 3 | Weekly auto refresh, daily auto scan |
Enterprise | Custom | Custom | Custom | Custom | Custom | Custom |
Message counts are GPT-4.1-mini messages. Starter billed yearly costs $468 a year. Twelve months of Starter billed monthly cost $708, so yearly billing saves $240 (34%). Source: SiteGPT pricing.
Best for
SiteGPT is best for Squarespace sites whose answers live in site pages, PDFs, cloud drives, and videos, and for owners who want a flat price with a published quota.
3. Tidio: best free plan with live chat and a first batch of AI conversations
Tidio is a customer service platform with live chat, ticketing, and an AI agent called Lyro. It has a free plan, and the Tidio review covers the platform in depth.
Tidio's Squarespace install guide pastes the Tidio JavaScript code into the Footer field under Settings, Advanced, Code Injection. The guide says the install can vary with your Squarespace plan and theme.
Key features
- Live chat and ticketing in one inbox
- Lyro AI Agent with knowledge-based answers and human handoff
- Flows for lead capture and automated messages
- Website scraper and FAQ upload for Lyro's knowledge
- Live visitors list and operating hours
Pros
- Free plan with 50 billable conversations a month
- The first 50 Lyro AI conversations are free, one time
- A Squarespace install guide with a video from the vendor
- 7-day free trial on paid plans
Cons
- Lyro is priced separately from the plan. It starts at $32.50 a month billed annually for 50 AI conversations
- Human conversations and AI conversations have separate monthly limits
- Custom branding is listed on the Plus plan, from $300 a month
- Not in Squarespace Extensions. The install is code injection only
Pricing
Plan | Price (per month, billed annually) | Billable conversations a month |
Free | $0 | 50 |
Starter | $24.17 | 100 |
Growth | From $49.17 | From 250 |
Plus | From $300, plus usage | Custom |
Premium | Contact sales | Custom |
Lyro AI Agent add-on | From $32.50 | From 50 Lyro AI conversations |
Source: Tidio pricing. A feature-by-feature view is in SiteGPT vs Tidio.
Best for
Tidio is best for Squarespace stores that want chat and tickets in one inbox and plan to add AI later.
4. Tawk: best free live chat with no seat fees
Tawk is a free live chat platform that charges only for optional add-ons. Its add-ons page says the platform is free and that pricing is per property, not per seat.
The Tawk Squarespace guide copies the widget code from the Tawk dashboard and pastes it into the Footer field of Code Injection. The guide says its instructions are for desktops and laptops only.
Key features
- Free live chat widget and shared inbox
- Knowledge base and ticketing
- AI Assist add-on: AI agents that answer from the knowledge base and hand off to a person
- Whitelabel add-on to remove the "Powered by" badge
- CRM and automations in the same dashboard
Pros
- Live chat is free, with no per-seat fee
- AI Assist has a free tier for limited volume
- A Squarespace install guide from the vendor
- Add-ons can be switched off at any time
Cons
- AI Assist paid plans start at $29 a month
- Removing the Tawk badge costs $29 a month per property
- The AI answers from the knowledge base you build in Tawk
- Not in Squarespace Extensions. The install is code injection only
Pricing
Item | Price | What it covers |
Live chat platform | $0 | Chat widget, inbox, knowledge base, ticketing |
AI Assist | Free tier, then from $29 a month | AI agents and AI workflows |
Whitelabel | $29 a month per property | Removes the badge, adds custom domains and branded emails |
Source: Tawk add-ons. More no-cost options are in the free chatbot for website guide.
Best for
Tawk is best for Squarespace owners who want free live chat today and can answer most messages themselves.
5. Chatway: best for live chat first, with AI billed per resolved conversation
Chatway is a live chat app with an AI Support Agent that charges only when the AI resolves a conversation. Chatway has a Squarespace integration page that links to its installation guide.
Key features
- Live chat with FAQs and canned responses in the widget
- AI Support Agent trained on your website and knowledge base
- Escalation from the AI to your team
- Live translation on the Business plan
- iOS and Android apps
- A "Bring Your Own AI" option through API, webhooks, or MCP
Pros
- Free plan with 1 seat and 50 conversations a month
- The AI is billed only when it resolves a conversation, and the first 10 are free
- The AI Support Agent works on every plan, including Free
- Business plan removes Chatway branding at $31 a month billed yearly
Cons
- AI cost grows with volume. 300 AI-resolved conversations cost $150 a month on top of the plan
- The Free plan keeps 30 days of chat history
- Not in Squarespace Extensions. The install is code injection only
Pricing
Plan | Billed monthly | Billed yearly (per month) | Seats | Conversations a month |
Free | $0 | $0 | 1 | 50 |
Business | $39 | $31 | 2 | 200 |
Plus | $199 | $159 | 10 | 1,000 |
Enterprise | Custom | Custom | Custom | Custom |
The AI Support Agent is an add-on at $0.50 per resolved conversation. Source: Chatway pricing.
Best for
Chatway is best for Squarespace sites where people answer most chats and the AI covers the hours when nobody is online.
Squarespace chatbot comparison table
This Squarespace chatbot comparison table lines up all five tools on the ranking criteria.
Tool | In Squarespace Extensions | Vendor Squarespace page | Free plan | Entry paid price | Unit you pay for |
LiveChat | Yes | Yes | No, 14-day trial | $19 per user a month billed annually | User, plus AI resolutions |
No | Yes, a tab in the install guide | No, 7-day trial with a card | $59 a month billed monthly, or $39 billed yearly | Message | |
Tidio | No | Yes | Yes | $24.17 a month billed annually | Conversation |
Tawk | No | Yes | Yes | AI Assist from $29 a month | Add-on, per property |
Chatway | No | Yes | Yes | $39 a month billed monthly, or $31 billed yearly | Resolved AI conversation |
What a Squarespace chatbot costs per AI answer
A Squarespace chatbot costs between about $0.015 and $0.99 per AI unit on published prices. The units are different, so compare each price with the way your visitors chat. A conversation usually holds several messages.
Tool | Plan priced | What the price includes | Cost per unit |
Starter, $59 billed monthly | 4,000 GPT-4.1-mini messages | About $0.015 per message | |
Chatway | AI Support Agent add-on | One resolved conversation | $0.50 per resolved conversation |
Tidio | Lyro add-on, $32.50 a month billed annually | 50 Lyro AI conversations | $0.65 per AI conversation |
LiveChat | Extra AI resolutions package, $49.50 | 50 AI resolutions | $0.99 per AI resolution |
Tawk is left out of this table because its add-ons page gives a starting price for AI Assist and no volume. Chatway charges nothing when the AI does not resolve a conversation. Prices across more vendors are in the AI chatbot pricing comparison.
How to choose a chatbot for Squarespace
Choose a chatbot for Squarespace by answering four questions: who replies to most chats, where your answers live, whether you need a free plan, and how you want to pay.
If you need... | Pick... | Why |
The chat vendor listed in Squarespace Extensions | LiveChat | It is the only chat tool in the catalog |
An AI that answers from your pages, PDFs, Google Drive, Notion, or YouTube | It trains on the widest set of sources in this list | |
A free plan with chat, tickets, and a first taste of AI | Tidio | Free plan with 50 conversations a month and 50 one-time Lyro conversations |
Free live chat for a team, with no seat fees | Tawk | The platform is free and priced per property |
People to answer most chats, with AI after hours | Chatway | Live chat is free, and AI costs $0.50 per resolved conversation |
The picks above are specific to Squarespace. If you have not decided which type of chatbot you need, read AI chatbot for website: how to choose and set one up. WordPress sites have plugins instead of code injection, and the best chatbots for WordPress guide ranks those.
Squarespace chatbot use-case cheat sheet
This cheat sheet maps nine common Squarespace situations to one pick each.
Scenario | Best pick | Why |
Site on the Squarespace Basic plan | Upgrade to Core first | Basic has no code injection, so no chat widget in this list will load |
Portfolio site where the owner replies to every chat | Tawk | Free live chat with no seat fee |
Service business with policies in PDFs and Google Drive | It trains on files and drives as well as the Squarespace site | |
Course or membership site with YouTube lessons | It trains on YouTube videos, playlists, and channels | |
Small store that wants chat and tickets together | Tidio | One inbox for live chat and ticketing, with a free plan |
Team of three that wants chat, email, and social in one inbox | LiveChat | Omnichannel inbox and ticketing on Essential |
Two-person team that answers chats on a phone | Chatway | Free plan, mobile apps, and AI only when needed |
Site with visitors in many languages | The AI answers in 95+ languages | |
Healthcare organization that needs a signed BAA from the chatbot vendor | SiteGPT Enterprise | The BAA is on the Enterprise plan only. Details are on the SiteGPT HIPAA page |
If a person must be able to take over every chat, compare handoff rules in the AI chatbots with human handoff guide.
Squarespace chatbot FAQ
Basics
What is the best chatbot for Squarespace?
The best chatbot for Squarespace depends on who answers the chats. LiveChat is the pick listed in Squarespace Extensions. SiteGPT is the pick when the AI should answer from your own content. Tidio, Tawk, and Chatway are the picks when you need a free plan.
Does Squarespace have a built-in chatbot?
Squarespace's help pages and plan features list no chat widget of its own for site visitors. The Help Center names live chat services as a use for code injection, and Squarespace Extensions lists one third-party chat tool, LiveChat.
Is there a chat plugin for Squarespace?
Squarespace calls its plugins extensions. One chat extension is listed: "Livechat: AI-Powered Customer Support". Every other chat tool is added by pasting its script into code injection.
Setup
How do I add a chatbot to Squarespace?
Copy the embed script from the chatbot's dashboard, open the Code Injection panel in Squarespace, paste the script into the Footer field, and save. Then test the live site in a private browser window.
Which Squarespace plan allows a chat widget?
The Core, Plus, and Advanced plans, and some legacy plans. The Squarespace Help Center lists code injection and JavaScript in code blocks on those plans. The Basic plan has neither.
Why does my chat widget not show on my Squarespace site?
Squarespace says custom code may not appear while you are logged in, so check in a private window first. Code injection also does not run on checkout pages, and Ajax loading on version 7.0 sites can conflict with embedded code.
Can I put the chatbot on one Squarespace page only?
Yes. Open that page's settings, select Advanced, and add the code to the page header code injection field. Code added in the site-wide Footer field loads on every page.
Pricing
Is there a free chatbot for Squarespace?
Yes. Tidio, Tawk, and Chatway have free plans. LiveChat has a 14-day free trial and no free plan. SiteGPT has a 7-day free trial that requires a credit card and no free plan. You still need a paid Squarespace Core plan or higher for code injection.
How much does a Squarespace chatbot cost?
Paid entry prices in this guide run from $19 per user a month billed annually for LiveChat Essential to $59 a month billed monthly for SiteGPT Starter. Tawk's live chat is free, and its AI Assist add-on starts at $29 a month.
Does Squarespace charge for chat extensions?
No. Squarespace says it does not charge for using extensions and has no control over an extension's pricing. You pay the extension provider.
Features
Can a Squarespace chatbot learn from my website content?
Yes. SiteGPT trains on your site by URL or sitemap, and also on files, Google Drive, Dropbox, OneDrive, Box, Notion, GitHub, and YouTube. Tidio's Lyro has a website scraper and FAQ upload. Chatway's AI trains on your website and knowledge base.
Which Squarespace chatbot hands a chat to a person?
All five do in some form. LiveChat, Tidio, Tawk, and Chatway are live chat tools with an AI layer that hands off to your team. SiteGPT can escalate a chat to a human and notify your team.
Sources
All pages below were opened on 7 October 2026.
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