Table of Contents
- Key takeaways: the best AI chatbots for Wix at a glance
- Does Wix have a built-in AI chatbot?
- How to add an AI chatbot to a Wix website
- Path 1: install a chatbot app from the Wix App Market
- Path 2: paste the chatbot script into Wix custom code
- How these Wix chatbots were ranked
- The 6 best AI chatbots for Wix in 2026
- 1. Wix Smart Chat: best native Wix chatbot with no code
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 2. SiteGPT: best for answers from content beyond the Wix site
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 3. Chatway: best for live chat first, with AI billed per resolved conversation
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 4. Ultimo Bots: best AI chatbot that reads Wix Stores and Wix Bookings
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 5. Tidio: best for a shared inbox with an AI agent add-on
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 6. Chatbase: best free plan to test an AI agent on Wix
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- Wix AI chatbot comparison table
- What a Wix AI chatbot costs per unit
- How to choose an AI chatbot for Wix
- Wix chatbot use-case cheat sheet
- Wix AI chatbot FAQ
- Basics
- What is the best AI chatbot for Wix?
- What happened to Wix Chat?
- Can I add a third-party AI chatbot to a Wix site?
- Setup
- How do I add a chatbot to Wix?
- Do I need a paid Wix plan to add a chatbot?
- Why did my Wix chat widget stop working?
- Pricing
- Is there a free AI chatbot for Wix?
- How much does a Wix AI chatbot cost?
- What happens when Wix AI credits run out?
- Features
- Can a Wix chatbot learn from my website content?
- Which Wix chatbot hands a chat to a person?
- Sources
Created by
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Created time
Jan 2, 2026 09:34 AM
The best AI chatbot for a Wix website is Wix Smart Chat when you want a native app with no code, and SiteGPT when the chatbot must answer from content that lives outside your Wix site.
Wix Smart Chat is made by Wix and installs from the Wix App Market. The other five tools in this guide install either as an App Market app or as a script pasted into Wix custom code.
TL;DR
- Wix Smart Chat is the built-in Wix AI chatbot. It is free to install and runs on the AI credits in your Wix plan. Its Wix App Market rating is 2.7 out of 5 from 155 reviews.
- SiteGPT has no app in the Wix App Market. It installs by pasting one script into Wix custom code. It trains on your website, files, Google Drive, Notion, Dropbox, OneDrive, Box, GitHub, and YouTube.
- Chatway and Ultimo Bots are third-party apps in the Wix App Market. Chatway is rated 5.0 from 367 reviews, and Ultimo Bots 4.8 from 40.
- Tidio and Chatbase install through Wix custom code. Tidio says its Wix app has not been supported through Wix since 30 September 2024.
- Wix custom code needs a published site with a connected domain, according to the Wix Help Center.
Key takeaways: the best AI chatbots for Wix at a glance
Tool | Best for | How it installs on Wix | Starting price |
Wix Smart Chat | A native Wix chatbot with no code | Wix App Market app, made by Wix | Free to install. AI answers use the AI credits in your Wix plan |
Answers from content beyond the Wix site | Script pasted into Wix custom code | $59 a month billed monthly, or $39 a month billed yearly | |
Chatway | Live chat first, with AI billed per resolved conversation | Wix App Market app | Free plan. AI Support Agent at $0.50 per resolved conversation |
Ultimo Bots | An AI chatbot that reads Wix Stores and Wix Bookings | Wix App Market app | Free plan with 20 AI responses. Paid from $29 a month billed monthly |
Tidio | A shared inbox with an AI agent add-on | Script pasted into Wix custom code | Free plan. Starter at $24.17 a month billed annually |
Chatbase | A free plan to test an AI agent on Wix | Script pasted into Wix custom code | Free plan. Hobby at $40 a month billed monthly |
Does Wix have a built-in AI chatbot?
Yes. Wix has a built-in AI chatbot called Wix Smart Chat. Wix describes it as an app that combines AI chat and manual chat, and the Wix App Market listing says it was previously known as Wix AI Site Chat.
Wix Smart Chat replaces the older Wix Chat. The Wix Help Center says Wix Chat will no longer be available to install and will stop receiving updates. Sites that already use Wix Chat can keep it.
How to add an AI chatbot to a Wix website
You add an AI chatbot to a Wix website in one of two ways: install an app from the Wix App Market, or paste the chatbot's script into Wix custom code. The right path depends on the tool.
Install path | Tools in this guide | What Wix requires |
Wix App Market app | Wix Smart Chat, Chatway, Ultimo Bots | Select Add to Site on the app listing. Chatway's listing says a Premium site is required |
Wix custom code | SiteGPT, Tidio, Chatbase | A published site with a connected domain |
Path 1: install a chatbot app from the Wix App Market
- Open the app's listing in the Wix App Market.
- Select Add to Site and choose your site.
- Finish the setup in your Wix dashboard, then test the chat on the live site.
Path 2: paste the chatbot script into Wix custom code
These steps come from the Wix Help Center article on custom code.
- Publish your site and connect a domain. Wix lists both as requirements before you begin.
- Go to Settings in your site's dashboard.
- Select Custom Code in the Development & integrations section.
- Select + Add Custom Code and paste the chatbot's script.
- Name the code, then choose All pages or specific pages.
- Choose where to place the code. Chat widgets usually go in Body - end.
- Select Apply, then open your live site in a private browser window to test.
Three notes from the same Wix article matter for chat widgets.
- Wix does not provide technical help for third-party code. The chatbot vendor does.
- Custom code is tied to a domain. If you assign a different domain to the site, Wix deletes the code snippets.
- In December 2025 Wix introduced new frontend security measures for custom code. Wix says some snippets that worked before may be blocked until the provider updates them.
How these Wix chatbots were ranked
These Wix chatbots were ranked on five criteria, in this order.
- Wix fit. Is the tool made by Wix, listed in the Wix App Market, or installed through custom code?
- What the AI can learn. Does it read only the Wix site, or also files, drives, and other sources?
- Price and the unit you pay for. Credits, messages, AI responses, and resolved conversations are different units.
- Human handoff. Can a person take over the chat?
- Reviews. What do the Wix App Market and G2 show, and how many reviews sit behind each score?
Only tools with a Wix install path confirmed on a live Wix or vendor page are listed. No tool is best overall, so each one gets a "best for" label. SiteGPT is this site's own product, and its limits are listed with the same weight as the others.
The 6 best AI chatbots for Wix in 2026
1. Wix Smart Chat: best native Wix chatbot with no code
Wix Smart Chat is the AI chatbot made by Wix, and it is first here because nothing else fits Wix as closely. It installs from the App Market, answers from your site content, and sends conversations to your Wix Inbox. It works on the free Wix plan with a small daily credit allowance.
The reviews are a real warning. The app holds 2.7 out of 5 on the Wix App Market, and 68 of its 155 reviews are one star.
Key features
- AI answers from your site pages, with rules for what the AI can and cannot answer
- Manual live chat from the Wix Inbox, free to use
- Availability modes: AI 24/7, manual 24/7, scheduled hours, or inactive
- Product, service, and page suggestions inside the chat
- Replies in the visitor's language
- A test mode in the dashboard that does not use AI credits
Pros
- Made by Wix, so there is no script to paste and no second vendor
- Free to install, and manual chat needs no upgrade
- AI credits are already included in new Wix Premium plans
- The Wix App Market lists it in its "Hipaa Supported Apps" collection
Cons
- Rated 2.7 out of 5 from 155 reviews on the Wix App Market
- Recent reviewers report that the mobile widget always shows an AI label, even in manual mode
- AI credits are shared with other Wix AI tools. When they run out, the chat switches to offline mode
- Wix lists three Wix Chat features it does not support yet: Members Chat, rule-based automations, and interface translation
- The knowledge described in Wix's help pages is your site content plus training rules you add in the dashboard
Pricing
Wix Smart Chat has no separate subscription. AI answers draw on the AI credits in your Wix site plan, and Wix publishes an estimate of Smart Chat actions for each plan.
Wix plan | Price (per month, billed yearly) | Estimated Smart Chat actions a month |
Free | $0 | Daily credits, capped at 120 credits a month |
Light | $17 | Up to 150 |
Core | $29 | Up to 200 |
Business | $39 | Up to 300 |
Business Elite | $159 | Up to 1,000 |
Wix says these numbers are estimates and that the credit cost of an action is not guaranteed. Sources: Wix plans, About AI Credits, and Wix Smart Chat: Using AI Credits.
Rating
Wix Smart Chat holds 2.7 out of 5 from 155 reviews on the Wix App Market.
Best for
Wix Smart Chat is best for small Wix sites that want a chatbot today, with no code and no second bill, and whose answers all live on the Wix site.
2. SiteGPT: best for answers from content beyond the Wix site
SiteGPT is an AI chatbot trained on your own content, and it fits Wix sites whose answers do not all live on Wix pages. It reads your Wix site by URL, and it also trains on files and connected sources. It has no app in the Wix App Market.
SiteGPT installs on Wix through custom code. The SiteGPT install guide has a Wix tab: open the custom code settings, paste the script, set it to load on all pages at the end of the body, and apply. That path needs a published Wix site with a connected domain.
Key features
- Trains on websites and sitemaps, file uploads, Google Drive, Dropbox, OneDrive, Box, Notion, GitHub, and YouTube
- Auto refresh keeps answers current: monthly on Growth, weekly with a daily auto scan on Scale
- 95+ languages
- Escalation to a human, lead collection, and quick prompts
- Chat integrations from the Growth plan: Slack, Crisp, Messenger, Google Chat, Freshdesk Messaging, and Zoho SalesIQ
- Script options to hide the chat on mobile, delay the icon, or move it left or right
Pros
- The widest set of content sources in this list
- Flat monthly price with a published message quota
- Does not use your Wix AI credits
- Full control over the widget's look, language, and tone
- A HIPAA BAA and a signed DPA are available on the Enterprise plan only
Cons
- No Wix App Market app. You paste a script, and Wix does not help with third-party code
- The SiteGPT integrations page lists no connection to Wix Stores or Wix Bookings. Answers come from trained content
- No free plan. The 7-day free trial requires a credit card
- Starter refreshes content manually and has no chat integrations
- The message quota depends on the model. Starter covers 4,000 GPT-4.1-mini messages a month, or one tenth as many GPT-4.1 messages
- Removing SiteGPT branding is an add-on at $39 a month billed yearly
Pricing
Plan | Billed monthly | Billed yearly (per month) | Messages a month | Pages | Chatbots | Content refresh |
Starter | $59 | $39 | 4,000 | 1,000 | 1 | Manual |
Growth | $129 | $79 | 10,000 | 10,000 | 2 | Monthly auto refresh |
Scale | $429 | $259 | 40,000 | 50,000 | 3 | Weekly auto refresh, daily auto scan |
Enterprise | Custom | Custom | Custom | Custom | Custom | Custom |
Message counts are GPT-4.1-mini messages. Starter billed yearly costs $468 a year. Twelve months of Starter billed monthly cost $708, so yearly billing saves $240 (34%). Source: SiteGPT pricing.
Rating
SiteGPT holds 4.9 out of 5 from 12 reviews on G2.
Best for
SiteGPT is best for Wix sites whose knowledge is spread across the website, PDFs, cloud drives, and YouTube, and for teams that want a flat price with a published quota.
3. Chatway: best for live chat first, with AI billed per resolved conversation
Chatway is a live chat app with an AI Support Agent, and it has the highest Wix App Market rating of the apps in this guide. The app is developed by Poptin LTD. Its listing says a Premium Wix site is required.
Key features
- Live chat with a shared inbox for website chat, WhatsApp Business, email, Messenger, and Instagram
- AI Support Agent trained on your website and knowledge base
- Escalation from the AI to your team
- FAQs and canned responses inside the widget
- iOS and Android apps
- A "Bring Your Own AI" option through API, webhooks, or MCP
Pros
- Rated 5.0 out of 5 from 367 reviews on the Wix App Market
- Free plan with 1 seat and 50 conversations a month
- The AI is billed only when it resolves a conversation, and the first 10 are free
- The AI Support Agent works on every plan, including Free
Cons
- The Wix listing says a Premium site is required
- AI cost grows with volume. 300 AI-resolved conversations cost $150 a month on top of the plan
- The Free plan keeps 30 days of chat history
- Removing Chatway branding starts on the Business plan
Pricing
Plan | Billed monthly | Billed yearly (per month) | Seats | Conversations a month |
Free | $0 | $0 | 1 | 50 |
Business | $39 | $31 | 2 | 200 |
Plus | $199 | $159 | 10 | 1,000 |
Enterprise | Custom | Custom | Custom | Custom |
The AI Support Agent is an add-on at $0.50 per resolved conversation. Source: Chatway pricing.
Rating
Chatway holds 5.0 out of 5 from 367 reviews on the Wix App Market and 4.9 out of 5 from 91 reviews on G2.
Best for
Chatway is best for Wix sites where people answer most chats and the AI covers the hours when nobody is online.
4. Ultimo Bots: best AI chatbot that reads Wix Stores and Wix Bookings
Ultimo Bots is an AI chatbot and live chat app in the Wix App Market, listed there as "AI Chatbot & Live Chat Agent". Its listing says it connects to a site's Wix business apps on install. The listing also says it runs on its own AI and does not use the site's Wix AI credits.
Key features
- Learns your website, products, files, and FAQs
- Wix Stores: finds products, checks stock, and tracks orders
- Wix Bookings: shows services and open times, and sends the booking link
- Lead capture saved to Wix contacts
- Live chat takeover from an inbox, with a handback to the AI
- Alerts by email, Slack, and Telegram
Pros
- Rated 4.8 out of 5 from 40 reviews on the Wix App Market
- Free plan to test with
- No per-seat fee and no fee per resolved conversation, according to the vendor's pricing page
- Human handover is on every plan, including Free
Cons
- The Free plan includes 20 AI responses in total. They do not renew
- The Smart plan has no automatic rescraping of your content
- The review base is small at 40
Pricing
Plan | Price (billed monthly) | AI responses a month | Knowledge sources | Automatic rescraping |
Free | $0 | 20, one time | 50 | Not listed |
Smart | $29 | 500 | 200 | None |
Boost | $59 | 2,000 | 1,000 | Monthly |
Ultimo | $149 | 10,000 | 10,000 | Daily |
Every paid plan starts with a 7-day free trial. Sources: Ultimo Bots pricing and the Wix App Market listing.
Rating
Ultimo Bots holds 4.8 out of 5 from 40 reviews on the Wix App Market.
Best for
Ultimo Bots is best for Wix stores and booking sites that want the chatbot to check stock, track orders, and share open booking times.
5. Tidio: best for a shared inbox with an AI agent add-on
Tidio is a customer service platform with live chat, ticketing, and an AI agent called Lyro. It installs on Wix through custom code. The Tidio review covers the platform in depth.
Tidio's own Wix install guide says the Tidio app has not been supported directly through Wix since 30 September 2024. The guide says you need a paid Wix plan and a connected domain, then you paste the Tidio code into the Body - End section of Wix custom code.
Key features
- Live chat and ticketing in one inbox
- Lyro AI Agent with knowledge-based answers and human handoff
- Flows for lead capture and automated messages
- Website scraper and FAQ upload for Lyro's knowledge
- Email, Messenger, and Instagram channels
Pros
- Free plan with 50 billable conversations a month
- The first 50 Lyro AI conversations are free, one time
- The largest review base in this list: 1,962 G2 reviews
- 7-day free trial on paid plans
Cons
- No supported Wix app. The install is custom code only
- Lyro is priced separately from the plan. It starts at $32.50 a month billed annually for 50 AI conversations
- Human conversations and AI conversations have separate monthly limits
- Custom branding is listed on the Plus plan, from $300 a month
Pricing
Plan | Price (per month, billed annually) | Billable conversations a month |
Free | $0 | 50 |
Starter | $24.17 | 100 |
Growth | From $49.17 | From 250 |
Plus | From $300, plus usage | Custom |
Premium | Contact sales | Custom |
Lyro AI Agent add-on | From $32.50 | From 50 Lyro AI conversations |
Source: Tidio pricing. A feature-by-feature view is in SiteGPT vs Tidio.
Rating
Tidio holds 4.6 out of 5 from 1,962 reviews on G2.
Best for
Tidio is best for Wix stores that already want a shared inbox for chat and tickets and plan to add AI on top.
6. Chatbase: best free plan to test an AI agent on Wix
Chatbase is an AI agent builder with a free plan, and it publishes its own Wix guide. The Chatbase Wix guide installs the agent by pasting the website widget embed code into Wix custom code. Plans and limits are covered in the Chatbase review.
Key features
- AI agent trained on your website and documents
- A choice of AI models on paid plans
- Native Helpdesk with agent takeover on the Standard plan and above
- Auto-resync of agents on the Standard plan and above
- Integrations listed for Zendesk, Slack, WhatsApp, Messenger, Instagram, and Shopify
Pros
- Free plan with 50 message credits a month
- Low paid entry at $40 a month
- A step-by-step Wix guide from the vendor
- Rated 4.8 out of 5 on G2
Cons
- No Wix App Market app. The install is custom code
- Free-plan agents are deleted after 14 days of inactivity
- Helpdesk and auto-resync start at $150 a month
- Removing "Powered By Chatbase" costs $99 a month
- Usage is metered in credits, and extra credits cost $40 per 1,000
Pricing
Plan | Price (billed monthly) | Message credits a month | Members |
Free | $0 | 50 | 1 |
Hobby | $40 | 700 | 2 |
Standard | $150 | 4,000 | 3 |
Pro | $500 | 15,000 | 5 |
Enterprise | Custom | Custom | Custom |
Yearly plans are 20% off. Source: Chatbase pricing.
Rating
Chatbase holds 4.8 out of 5 from 46 reviews on G2.
Best for
Chatbase is best for Wix site owners who want to test an AI agent for free before paying for anything.
Wix AI chatbot comparison table
This Wix AI chatbot comparison table lines up all six tools on the ranking criteria.
Tool | Wix install path | Free plan | Entry paid price | Unit you pay for | Rating |
Wix Smart Chat | App Market, made by Wix | Yes | Wix Light at $17 a month billed yearly | Wix AI credits | 2.7 (155), Wix App Market |
Custom code | No, 7-day trial | $59 a month billed monthly, or $39 billed yearly | Message | 4.9 (12), G2 | |
Chatway | App Market | Yes | $39 a month billed monthly, or $31 billed yearly | Resolved AI conversation | 5.0 (367), Wix App Market |
Ultimo Bots | App Market | Yes, 20 AI responses | $29 a month billed monthly | AI response | 4.8 (40), Wix App Market |
Tidio | Custom code | Yes | $24.17 a month billed annually | Conversation | 4.6 (1,962), G2 |
Chatbase | Custom code | Yes | $40 a month billed monthly | Message credit | 4.8 (46), G2 |
What a Wix AI chatbot costs per unit
A Wix AI chatbot costs between about $0.015 and $0.65 per unit on published entry prices. The units are different, so compare each price with the way your visitors chat. A conversation usually holds several messages or responses.
Tool | Plan priced | What the price includes | Cost per unit |
Starter, $59 billed monthly | 4,000 GPT-4.1-mini messages | About $0.015 per message | |
Chatbase | Hobby, $40 billed monthly | 700 message credits | About $0.057 per credit |
Ultimo Bots | Smart, $29 billed monthly | 500 AI responses | About $0.058 per AI response |
Wix Smart Chat | Wix Light, $17 a month billed yearly | Up to 150 estimated Smart Chat actions | About $0.11 per action if every credit goes to chat |
Chatway | AI Support Agent add-on | One resolved conversation | $0.50 per resolved conversation |
Tidio | Lyro add-on, $32.50 a month billed annually | 50 Lyro AI conversations | $0.65 per AI conversation |
The Wix Light plan also pays for hosting and a domain, so the Wix row overstates what the chat alone costs. Chatway charges nothing when the AI does not resolve a conversation. Prices across more vendors are in the AI chatbot pricing comparison.
How to choose an AI chatbot for Wix
Choose an AI chatbot for Wix by answering four questions: where your answers live, how you want to install it, who replies to most chats, and how you want to pay.
If you need... | Pick... | Why |
A chatbot today with no code and no new vendor | Wix Smart Chat | It is made by Wix and free to install |
Answers from PDFs, Google Drive, Notion, or YouTube as well as the site | It trains on the widest set of sources in this list | |
People to answer most chats, with AI after hours | Chatway | Live chat is free, and AI costs $0.50 per resolved conversation |
Order tracking, stock checks, and booking times in the chat | Ultimo Bots | It connects to Wix Stores and Wix Bookings on install |
Chat and tickets in one inbox | Tidio | Live chat and ticketing share one inbox |
A free test of an AI agent | Chatbase | The free plan includes 50 message credits a month |
The picks above are specific to Wix. If your site runs on another platform, or you have not decided which type of chatbot you need, read AI chatbot for website: how to choose and set one up. Squarespace owners can go to the best chatbots for Squarespace.
Wix chatbot use-case cheat sheet
This cheat sheet maps nine common Wix situations to one pick each.
Scenario | Best pick | Why |
Portfolio or brochure site on the free Wix plan | Wix Smart Chat | It works with the free plan's daily AI credits |
Service business with policies in PDFs and Google Drive | It trains on files and drives as well as the Wix site | |
Course or membership site with YouTube lessons | It trains on YouTube videos, playlists, and channels | |
Wix Stores shop that gets "where is my order" questions | Ultimo Bots | It tracks orders and checks stock from the store |
Salon or clinic that takes bookings on Wix | Ultimo Bots | It shows open times and sends the booking link |
Two-person team that answers chats on a phone | Chatway | Free plan, mobile apps, and AI only when needed |
Store that wants tickets and chat together | Tidio | One inbox for live chat and ticketing |
Owner who wants to try an AI agent before paying | Chatbase | Free plan with 50 message credits a month |
Healthcare organization that needs a signed BAA from the chatbot vendor | SiteGPT Enterprise | The BAA is on the Enterprise plan only. Details are on the SiteGPT HIPAA page |
A chatbot with no monthly fee on any website builder is a different search. The options are in the free chatbot for website guide.
Wix AI chatbot FAQ
Basics
What is the best AI chatbot for Wix?
The best AI chatbot for Wix depends on where your answers live. Wix Smart Chat is the native pick with no code. SiteGPT is the pick when answers also live in files, drives, and videos. Ultimo Bots is the pick for Wix Stores and Wix Bookings.
What happened to Wix Chat?
Wix Chat is being replaced by Wix Smart Chat. Wix says Wix Chat will no longer be available to install and will stop receiving updates. Existing Wix Chat users can keep using it.
Can I add a third-party AI chatbot to a Wix site?
Yes. You can install an app from the Wix App Market, or paste the vendor's script into Wix custom code. Wix does not provide technical help for third-party code.
Setup
How do I add a chatbot to Wix?
Go to Settings in your Wix dashboard, select Custom Code, select Add Custom Code, paste the chatbot script, choose all pages, place it in Body - end, and select Apply. For an App Market app, select Add to Site on the app listing.
Do I need a paid Wix plan to add a chatbot?
Wix Smart Chat is free to install and works with the free plan's AI credits. For custom code, the Wix Help Center requires a published site with a connected domain. Tidio's Wix guide says a paid Wix plan is needed, and Chatway's listing says a Premium site is required.
Why did my Wix chat widget stop working?
Wix introduced new frontend security measures for custom code in December 2025. Wix says some code snippets that worked before may be blocked until the provider updates them. Contact the chatbot vendor first.
Pricing
Is there a free AI chatbot for Wix?
Yes. Wix Smart Chat is free to install with a limited daily credit allowance on the free Wix plan. Chatway, Tidio, and Chatbase have free plans. Ultimo Bots has a free plan with 20 AI responses in total. SiteGPT has no free plan.
How much does a Wix AI chatbot cost?
Paid entry prices in this guide run from $24.17 a month billed annually for Tidio Starter to $59 a month billed monthly for SiteGPT Starter. Wix Smart Chat has no separate fee and uses the AI credits in a Wix plan, which starts at $17 a month billed yearly.
What happens when Wix AI credits run out?
Wix Smart Chat switches to offline mode when the AI credits are used up. You can change the availability mode to manual chat and keep answering messages yourself.
Features
Can a Wix chatbot learn from my website content?
Yes. Wix Smart Chat answers from your site pages. SiteGPT, Chatway, Ultimo Bots, Tidio, and Chatbase all train on website content. SiteGPT also trains on Google Drive, Dropbox, OneDrive, Box, Notion, GitHub, and YouTube.
Which Wix chatbot hands a chat to a person?
All six do in some form. Wix Smart Chat and Chatway include manual live chat. Ultimo Bots lists human handover on every plan. Tidio's Lyro has human handoff. Chatbase has agent takeover from the Standard plan. SiteGPT can escalate a chat to a human.
Sources
All pages below were opened on 6 October 2026.
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