Table of Contents
- Key takeaways: the best enterprise AI chatbot solutions at a glance
- What is an enterprise AI chatbot solution?
- How these enterprise AI chatbot solutions were ranked
- The 6 best enterprise AI chatbot solutions in 2026
- 1. Fin: best for large service teams that want a published price on any helpdesk
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 2. Zendesk: best for enterprises that already run Zendesk
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 3. SiteGPT: best for mid-market teams that need a BAA or DPA with a content-trained chatbot
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 4. Sierra: best for consumer brands that want one agent across voice and chat
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 5. Decagon: best for operations teams that write agent workflows in plain language
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 6. Ada: best for global brands that want an AI-specific audit on top of SOC 2
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- Enterprise AI chatbot solutions comparison table
- What an enterprise AI chatbot solution costs at 2,000 resolutions a month
- Enterprise chatbot use cases
- How to choose an enterprise AI chatbot solution
- Enterprise AI chatbot use-case cheat sheet
- Enterprise AI chatbot solution FAQ
- Basics
- What is the best enterprise AI chatbot solution?
- What makes a chatbot enterprise-ready?
- Which enterprise chatbot works for non-technical teams?
- Security and compliance
- Which enterprise AI chatbot solutions sign a HIPAA BAA?
- Do Sierra, Decagon, and Ada support HIPAA?
- Which enterprise chatbots offer SSO?
- Does SiteGPT offer EU data residency?
- Pricing and contracts
- How much does an enterprise AI chatbot solution cost?
- Which enterprise AI chatbot solutions have a free trial?
- Do enterprise chatbot vendors require an annual contract?
- Integrations and scale
- Can an enterprise AI chatbot work with the helpdesk already in place?
- Which enterprise chatbot answers from internal documents such as SharePoint?
- Sources
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Created time
Feb 14, 2026 10:10 AM
The best enterprise AI chatbot solution for a large contact center is Fin, which publishes its price ($0.99 per outcome), runs on the helpdesk you already use, and lists SSO, SLAs, and HIPAA support on its Expert plan.
Zendesk is the pick for teams that already run Zendesk. SiteGPT is the pick for mid-market teams that need a signed BAA or DPA with a chatbot trained on their own content. Sierra, Decagon, and Ada sell custom contracts through a demo.
TL;DR
- Fin is the strongest pick on public evidence. It costs $0.99 per outcome, and the Expert plan at $132 per seat a month billed annually lists SSO, SLAs, and HIPAA support.
- Zendesk fits teams already on Zendesk. Suite plans cost $55 to $115 per agent a month billed annually, and a BAA is available through Advanced Compliance on Suite Professional and above.
- SiteGPT fits mid-market teams that need a HIPAA BAA or a signed DPA with a content-trained chatbot. Both are on the Enterprise plan only, at a custom price. SiteGPT's pricing page lists no SSO, and SiteGPT has no EU data residency.
- Sierra, Decagon, and Ada publish no prices. Each one lists SOC 2 Type II and HIPAA on its trust page, and each one starts with a demo.
- A 10-seat Fin Expert team that resolves 2,000 conversations a month pays $3,300 a month, or $39,600 a year.
Key takeaways: the best enterprise AI chatbot solutions at a glance
Solution | Best for | Public price | Compliance on public pages |
Fin | Large service teams that want a published price on any helpdesk | $0.99 per outcome, plus seats from $29 a month billed annually | SSO and HIPAA support on Expert. BAA on request |
Zendesk | Enterprises that already run Zendesk | $55 to $115 per agent a month billed annually. Enterprise by quote | SAML SSO, data center location choice, BAA through Advanced Compliance |
Mid-market teams that need a BAA or DPA with a content-trained chatbot | $59 to $429 a month billed monthly. Enterprise is custom | SOC 2 Type II examined. BAA and signed DPA on Enterprise only. No SSO listed | |
Sierra | Consumer brands that want one agent across voice and chat | None. Outcome-based contract | SOC 2, ISO 27001, HIPAA, PCI DSS 4.0.1, FedRAMP High |
Decagon | Operations teams that write agent workflows in plain language | None. Demo only | SOC 2 Type II, ISO 27001, HIPAA, PCI DSS 4.0.1 |
Ada | Global brands that want an AI-specific audit on top of SOC 2 | None. Demo only | SOC 2 Type II, HIPAA, GDPR, PCI DSS, AIUC-1 |
What is an enterprise AI chatbot solution?
An enterprise AI chatbot solution is a platform that answers customers with AI and also passes a security review, a legal review, and a procurement process. The AI part is common. The second part separates an enterprise platform from a small-business chatbot.
A chatbot for enterprises has to do five things that a small-business tool can skip:
- Sign the contracts legal asks for, such as a DPA or a BAA
- Hand over audit reports, such as SOC 2 Type II
- Control access with SSO and roles
- Connect to the helpdesk and business systems already in place
- Hold up at thousands of conversations a day
How these enterprise AI chatbot solutions were ranked
These enterprise AI chatbot solutions were ranked on six criteria, in this order.
- Security and compliance evidence. Which audits and standards does the vendor list on a public trust page?
- Contracts. Does the vendor sign a BAA and a DPA, on which plan, and can counsel read the terms before a sales call?
- Access control. Is SSO listed, and on which plan?
- Scale and channels. Which channels does the AI cover, and how large is the customer base behind it?
- Integrations. Does the solution work with the helpdesk already in place, or does it replace it?
- Pricing and contract terms. Is there a public price, a trial, and a monthly option, or only a custom contract?
Every tool gets a "best for" label. No tool is best overall, because a 500-agent contact center and a 40-person healthcare company buy different things. SiteGPT publishes this page, and its limits are listed with the same weight as the others.
Two sibling guides cover price in more depth. The AI chatbot pricing comparison lists vendor prices at fixed volumes. The enterprise AI chatbot cost guide explains pricing models and total cost of ownership.
The 6 best enterprise AI chatbot solutions in 2026
1. Fin: best for large service teams that want a published price on any helpdesk
Fin is an AI customer agent that resolves conversations on its own helpdesk or on the one you already use. The company was called Intercom until 2026, and Salesforce completed its acquisition of Fin on 10 September 2026. Fin ranks first because it pairs a public per-outcome price and a free trial with a published plan for SSO and HIPAA support. It also needs no helpdesk migration. The full write-up is in the Intercom Fin AI review.
Key features
- Answers on live chat, email, WhatsApp, SMS, voice, and Slack
- Runs on the Intercom helpdesk or on Salesforce, HubSpot, and other helpdesks
- Procedures for multi-step tasks, with handoff to a human
- Simulations and regression tests before a change goes live
- SSO and identity management, SLAs, and multibrand on the Expert plan
- A customer base of more than 30,000 companies, according to Salesforce
Pros
- The price is public: $0.99 per outcome, with no setup or platform fee
- 14-day free trial with no credit card
- Monthly and annual self-serve plans exist. A contract is needed only for enterprise terms
- Fin's help center says all Fin workspaces are eligible for a BAA
- 3,918 G2 reviews, the second-largest base in this list
Cons
- Cost rises with volume. 10,000 outcomes a month cost $9,900 before seats
- A conversation where the customer asks for no further help counts as a billable resolution
- SSO, SLAs, and HIPAA support sit on the top plan at $132 per seat a month billed annually
- Fin on another helpdesk has a 50-outcome monthly minimum
- Ownership changed in September 2026, so check the roadmap with the account team
Pricing
Item | Price | Notes |
Fin outcome | $0.99 each | Charged once per conversation. Sales qualifications cost $9.99 each |
Essential seat | $29 per seat a month, billed annually | Messenger, shared inbox, help center |
Advanced seat | $85 per seat a month, billed annually | Workflows, multiple team inboxes, 20 free Lite seats |
Expert seat | $132 per seat a month, billed annually | SSO and identity management, HIPAA support, SLAs, 50 free Lite seats |
Fin on another helpdesk | $0.99 per outcome | No seats. 50-outcome monthly minimum, or $49.50 |
Rating
Fin holds 4.5 out of 5 from 3,918 reviews on G2.
Best for
Fin is best for large service teams that want a published price, a trial, and an AI agent that works on the helpdesk they already run.
2. Zendesk: best for enterprises that already run Zendesk
Zendesk is a customer service suite with AI agents built into every plan. It ranks second because its enterprise controls are documented in public: SAML single sign-on, a choice of data center location, and a BAA that customers can sign online. Zendesk also owns Forethought, which it sells as an AI agent for any helpdesk. Teams that want to weigh the native bot against third-party options can read AI chatbots for Zendesk. The flat-price alternative is compared in SiteGPT vs Zendesk.
Key features
- AI agents, knowledge base, and Action Builder from the Suite Team plan
- Ticketing, messaging, live chat, and telephony in one suite
- SSO with SAML or JSON Web Token, plus two-factor authentication
- Data center location in the US, APAC, the European Economic Area, or the United Kingdom
- Approval workflows, a sandbox, and custom agent roles on Suite Enterprise
- A marketplace of prebuilt integrations and APIs for custom ones
Pros
- Seat prices are public up to Suite Professional
- A BAA is available through Advanced Compliance on Suite Professional and above
- Month-to-month, annual, and multi-year terms are all offered
- 14-day free trial on the Suite Professional plan
- The largest review base in this list: 7,089 G2 reviews
Cons
- AI agents are billed per automated resolution, and Zendesk publishes no price per resolution
- Suite Enterprise has no public price
- Copilot costs $50 per agent a month billed annually on top of the seat
- Marketplace apps and other third-party services are not covered by the BAA
- The lowest G2 rating in this list at 4.3
Pricing
Plan | Price per agent a month, billed annually | Notes |
Support Team | $19 | Email and ticketing |
Suite Team | $55 | AI agents, knowledge base, messaging, telephony |
Suite Professional | $115 | Skills-based routing, IVR, eligible for Advanced Compliance |
Suite Enterprise + Copilot | Quote | Sandbox, approval workflows, custom agent roles |
Copilot add-on | $50 | AI assistance for human agents |
Sources: Zendesk pricing and Zendesk's Advanced Compliance article.
Rating
Zendesk for Customer Service holds 4.3 out of 5 from 7,089 reviews on G2.
Best for
Zendesk is best for enterprises that already run Zendesk and want the AI agent, the ticketing system, and the compliance paperwork from one vendor.
3. SiteGPT: best for mid-market teams that need a BAA or DPA with a content-trained chatbot
SiteGPT is an AI chatbot trained on your own content, with a HIPAA BAA and a signed DPA on its Enterprise plan. SiteGPT is not a contact-center platform, and Fin or Zendesk is the stronger pick for a team with hundreds of agents. SiteGPT ranks third because a healthcare or education team can read the contract before the first sales call.
SiteGPT publishes its standard BAA in full. The BAA is the standard document, and reasonable amendments are agreed during onboarding. Program status is on the SiteGPT HIPAA page.
Key features
- Trains on 12+ source types: websites, sitemaps, files, YouTube, GitHub, Google Drive, Notion, Dropbox, OneDrive, SharePoint, Box, and help centers
- Auto-sync keeps answers current: monthly on Growth, weekly with a daily scan on Scale
- 95+ languages
- Escalation to a human, with a notification to the team
- Integrations with Slack, Crisp, Messenger, Google Chat, Freshdesk Messaging, and Zoho SalesIQ from Growth. Zendesk from Scale
- SOC 2 Type II examination completed, with the report available to Enterprise customers
- A public subprocessor list
Pros
- The standard BAA is public, so counsel can review it before a call
- Flat monthly plans with no per-resolution fee
- Self-serve plans with a 7-day free trial
- Conversations and training content are never used to train AI models
- The widest set of content sources in this list
Cons
- The BAA and the signed DPA are on the Enterprise plan only, and the Enterprise price is custom
- SiteGPT's pricing page lists no SSO
- No EU data residency. Transfers rely on Standard Contractual Clauses, and SiteGPT has appointed Article 27 representatives in the EU and the UK
- No Intercom or HubSpot integration
- In a HIPAA workspace, cloud drive sync and chat integrations are off by default. Each can be enabled when you hold your own BAA with that vendor. Otherwise, upload files directly and use the SiteGPT widget
- The free trial requires a credit card
- The G2 base is small at 12 reviews
Pricing
Plan | Billed monthly | Billed yearly (per month) | Messages a month | Pages | Members |
Starter | $59 | $39 | Up to 4,000 | 1,000 | 1 |
Growth | $129 | $79 | Up to 10,000 | 10,000 | 4 |
Scale | $429 | $259 | Up to 40,000 | 50,000 | 10 |
Enterprise | Custom | Custom | Custom | Custom | Custom |
The message figure is for GPT-4.1-mini. The same plan covers one tenth as many GPT-4.1 messages. A HIPAA BAA and a signed DPA are available on Enterprise only. Sources: SiteGPT pricing and the SiteGPT security page.
Rating
SiteGPT holds 4.9 out of 5 from 12 reviews on G2.
Best for
SiteGPT is best for mid-market teams, such as a healthcare provider or a university, that need a signed BAA or DPA and a chatbot that answers from their own content. What to check in each contract is covered in do you need a BAA for your website chatbot and what to look for in a chatbot DPA.
4. Sierra: best for consumer brands that want one agent across voice and chat
Sierra is a conversational AI platform that deploys one agent across chat, SMS, WhatsApp, email, voice, and ChatGPT. Its trust center lists the longest set of standards in this list, including FedRAMP High. Sierra publishes no price and sells on outcome-based contracts. Details are in the Sierra review.
Key features
- One agent across chat, SMS, WhatsApp, email, voice, and ChatGPT
- Ghostwriter builds an agent from SOPs, transcripts, and plain-English goals
- Monitors, experiments, and observability for every agent action
- Customer memory that connects conversations and systems
- AWS data localization in the United States, the European Union, Southeast Asia, Japan, and Australia
Pros
- Trust center lists ISO 27001:2022, ISO 42001:2023, SOC 2, HIPAA, PCI DSS 4.0.1, CSA STAR, FedRAMP High, and AIUC-1
- 2026 SOC 2 Type II and HIPAA audit reports are available on request
- Outcome-based pricing means you pay for results
- Subprocessors are named with their processing locations
Cons
- No public price and no self-serve trial
- BAA terms are not published
- The website shows no plan table, so SSO and SLA terms come from the sales process
- Recent subprocessor additions include four AI model hosts, so review the list
Pricing
Item | Price | Notes |
Platform | Not published | Outcome-based pricing, agreed in a contract |
Trial | None listed | The website offers a "Learn more" contact form |
Sources: the Sierra website and the Sierra Trust Center.
Rating
Sierra holds 4.5 out of 5 from 131 reviews on G2.
Best for
Sierra is best for consumer brands with high call and chat volume that want one agent across voice and digital channels on an outcome-based contract.
5. Decagon: best for operations teams that write agent workflows in plain language
Decagon is an AI agent platform where teams define workflows in natural language, which Decagon calls Agent Operating Procedures. It covers chat, voice, and email in one layer. Decagon publishes no pricing page and starts with a demo. Details are in the Decagon review.
Key features
- Agent Operating Procedures written in natural language
- Chat, voice, and email from one agent
- Testing, observability, and experimentation tools
- An analytics suite for conversation insights
- Subprocessors hosted in the USA and the EU
Pros
- Trust center lists SOC 2 Type II, ISO 27001:2022, HIPAA, GDPR, and PCI DSS 4.0.1
- Workflow changes do not need an engineering sprint
- Voice and chat share one memory across channels
- The highest G2 rating among the demo-only vendors at 4.8
Cons
- No public price and no self-serve trial
- No public page confirms BAA terms
- The G2 base is small at 29 reviews
- SSO and SLA terms are not on a public plan page
Pricing
Item | Price | Notes |
Platform | Not published | The website has no pricing page |
Trial | None listed | "Get a demo" is the only entry point |
Sources: the Decagon website and the Decagon Trust Center.
Rating
Decagon holds 4.8 out of 5 from 29 reviews on G2.
Best for
Decagon is best for operations teams that want to write and change agent workflows themselves, with voice and chat in one agent.
6. Ada: best for global brands that want an AI-specific audit on top of SOC 2
Ada is an AI customer service platform that sells to large brands in 85+ countries. Ada says it was the first customer service platform certified to AIUC-1, a standard written for AI agents. Ada publishes no price, and its pricing link leads to a demo form. Background is in the Ada CX review.
Key features
- AI agents across channels and languages, with customer context carried between them
- A final check that verifies each response against approved sources
- Zero data retention with LLM providers
- Role-based access, MFA, and audit logging
- Open APIs and SDKs for enterprise workflows
Pros
- Trust page lists SOC 2 Type II, HIPAA, GDPR, PCI DSS, and AIUC-1
- Annual third-party penetration tests that include the LLMs
- Customer data is never used to train models
- Ada reports measured outcomes across 350+ businesses
Cons
- No public price and no self-serve trial
- The demo form asks for yearly contact volume, and the lowest band is 0 to 99,999
- No public page confirms BAA terms
- SSO is not named on the trust page
Pricing
Item | Price | Notes |
Platform | Not published | The pricing link opens a demo request form |
Trial | None listed | A 30-minute expert call comes first |
Sources: the Ada website and Ada's trust and safety page.
Rating
Ada holds 4.6 out of 5 from 173 reviews on G2.
Best for
Ada is best for global consumer brands that want an AI-specific audit standard and are ready for a custom contract.
Enterprise AI chatbot solutions comparison table
This enterprise AI chatbot solutions comparison table lines up all six on security, contracts, access, and price.
Solution | Audits listed | BAA | SSO on a public plan | Public price | Trial | G2 rating |
Fin | HIPAA attestation by an independent CPA firm | All workspaces eligible, on request | Expert | Yes | 14 days, no card | 4.5 (3,918) |
Zendesk | SOC 2, ISO 27001, ISO 27018 | Advanced Compliance, Suite Professional and above | Listed, SAML or JWT | Yes, up to Suite Professional | 14 days, no card | 4.3 (7,089) |
SOC 2 Type II examination | Published. Enterprise only | Not listed | Yes, except Enterprise | 7 days, card required | 4.9 (12) | |
Sierra | SOC 2, ISO 27001, ISO 42001, PCI DSS, FedRAMP High | Terms not published | No public plan page | No | None listed | 4.5 (131) |
Decagon | SOC 2 Type II, ISO 27001, PCI DSS | Terms not published | No public plan page | No | None listed | 4.8 (29) |
Ada | SOC 2 Type II, PCI DSS, AIUC-1 | Terms not published | No public plan page | No | None listed | 4.6 (173) |
A HIPAA badge on a trust page does not say whether the vendor signs a BAA or on which plan. Ask for the BAA text before a pilot. Vendors that sign one are compared in HIPAA compliant AI chatbots.
What an enterprise AI chatbot solution costs at 2,000 resolutions a month
An enterprise AI chatbot solution costs between $429 and $3,300 a month at 2,000 resolved conversations on published prices. Three of the six vendors publish no price, so the table covers Fin, Zendesk, and SiteGPT.
Setup | Monthly cost | 12-month cost | What is left out |
Fin on your current helpdesk | $1,980 (2,000 x $0.99) | $23,760 | Your helpdesk seats |
Fin with 10 Expert seats | $3,300 ($1,980 plus 10 x $132) | $39,600 | Add-ons such as Copilot |
Zendesk Suite Professional, 10 agents | $1,150 (10 x $115) | $13,800 | Automated resolutions above the plan allowance. The rate is not published |
SiteGPT Scale | $429 billed monthly, or $259 billed yearly | $5,148, or $3,108 billed yearly | A BAA or signed DPA, which need the custom-priced Enterprise plan |
Sierra, Decagon, Ada | Quote | Quote | Everything. Ask for a written quote at your volume |
The units differ, so read the rows with care. Fin charges per outcome. Zendesk charges per agent and per automated resolution. SiteGPT counts messages, and Scale covers up to 40,000 GPT-4.1-mini messages or 4,000 GPT-4.1 messages a month.
The Fin Expert setup costs $2,871 more a month than SiteGPT Scale billed monthly, which is $34,452 over 12 months. The gap buys a full helpdesk with 10 agent seats and SSO, which SiteGPT's plans do not list. Pricing models and hidden costs are explained in the enterprise AI chatbot cost guide.
Enterprise chatbot use cases
Enterprise chatbot use cases fall into five groups. Each group points to a different tool in this list.
Use case | What the chatbot does | Strong fit |
Contact-center deflection | Resolves routine tickets across chat, email, and voice | Fin, Zendesk, Sierra |
Account actions | Changes a booking, issues a refund, updates a record | Fin, Decagon, Sierra |
Website and documentation answers | Answers from public pages, files, and help articles | |
Regulated intake | Handles patient or student questions under a BAA or DPA | SiteGPT Enterprise, Fin, Zendesk |
Multilingual service | Answers in the customer's language across regions | Fin, Ada, SiteGPT |
Customer service and lead generation are compared tool by tool in enterprise AI chatbots for customer service and lead generation. Language coverage is ranked in best multilingual AI chatbots. If the use case is automating internal processes with on-premise deployment, read the Stack AI review.
How to choose an enterprise AI chatbot solution
Choose an enterprise AI chatbot solution by answering four questions: which helpdesk you run, which contract legal needs, how you want to pay, and whether you need voice. If voice and WhatsApp in many languages are the main requirement, the Yellow AI review covers a platform built for that job.
If you need... | Pick... | Why |
A public price and a trial at enterprise scale | Fin | $0.99 per outcome and a 14-day trial with no card |
AI inside an existing Zendesk account | Zendesk | AI agents are included in every Suite plan |
A BAA or DPA your counsel can read today, with a content-trained chatbot | SiteGPT Enterprise | The standard BAA is published. Enterprise plan only |
One agent across phone and chat for a consumer brand | Sierra | Voice, chat, SMS, WhatsApp, and email from one agent |
Workflows your operations team can edit | Decagon | Agent Operating Procedures are written in natural language |
An audit standard written for AI agents | Ada | Ada holds AIUC-1 and SOC 2 Type II |
Data stored in a region you choose | Zendesk or Sierra | Both document regional hosting options |
Run the security review before the pilot. The controls to ask for are listed in secure enterprise chatbot deployment strategies. EU teams can check each vendor's hosting and transfer terms in GDPR compliant chatbot platforms.
Enterprise AI chatbot use-case cheat sheet
This cheat sheet maps ten enterprise situations to one pick each.
Scenario | Best pick | Why |
500-agent contact center on Salesforce | Fin | Runs on the current helpdesk with no seats |
Enterprise already on Zendesk Suite | Zendesk | AI agents and ticketing share one record |
Hospital group that needs a signed BAA for a website chatbot | SiteGPT Enterprise | Published BAA, Enterprise plan only |
EU university that needs a signed DPA | SiteGPT Enterprise | DPA on request, SCCs, and Article 27 representatives. No EU hosting |
Team that must keep data in the EEA | Zendesk | Data center location is a documented option |
Retail brand with heavy phone volume | Sierra | Voice and chat from one agent |
Fintech with complex account workflows | Decagon | Natural-language procedures and PCI DSS 4.0.1 |
Global airline with many languages | Ada | Multilingual agents and AIUC-1 |
US public-sector buyer | Sierra | FedRAMP High is listed on its trust center |
Procurement that will not sign without a public price | Fin, Zendesk, or SiteGPT | The other three quote on request |
The same vendors are ranked for agent capability, with Gorgias and Tidio added, in the AI customer service agents ranking. Small teams that do not need an enterprise contract can read the Tidio review for a live chat helpdesk with an AI agent add-on.
Enterprise AI chatbot solution FAQ
Basics
What is the best enterprise AI chatbot solution?
Fin is the best enterprise AI chatbot solution for most large service teams. It has a public price of $0.99 per outcome, a 14-day trial, and SSO and HIPAA support on the Expert plan. Zendesk is the better pick for teams already on Zendesk.
What makes a chatbot enterprise-ready?
A chatbot is enterprise-ready when it passes security, legal, and procurement review. That means audit reports such as SOC 2 Type II, a signed DPA or BAA, SSO, and integrations with existing systems.
Which enterprise chatbot works for non-technical teams?
Decagon and Sierra both let teams describe agent behavior in plain language. SiteGPT needs no code to train on a website or files. Fin can be set up on an existing helpdesk in under an hour, according to Fin.
Security and compliance
Which enterprise AI chatbot solutions sign a HIPAA BAA?
Fin, Zendesk, and SiteGPT document a BAA in public. Fin says all workspaces are eligible. Zendesk offers one through Advanced Compliance on Suite Professional and above. SiteGPT publishes its standard BAA and offers it on the Enterprise plan only.
Do Sierra, Decagon, and Ada support HIPAA?
Sierra, Decagon, and Ada each list HIPAA on a trust page. None of the three publishes BAA terms. Ask for the BAA in writing before patient data reaches the agent.
Which enterprise chatbots offer SSO?
Fin lists SSO and identity management on the Expert plan. Zendesk lists SSO with SAML or JSON Web Token. SiteGPT's pricing page lists no SSO. Sierra, Decagon, and Ada have no public plan page, so confirm SSO during the security review.
Does SiteGPT offer EU data residency?
No. SiteGPT has no EU data residency. Transfers rely on Standard Contractual Clauses, and SiteGPT has appointed Article 27 representatives in the EU and the UK. The trade-offs are explained in chatbot data residency.
Pricing and contracts
How much does an enterprise AI chatbot solution cost?
Published prices run from $429 a month for SiteGPT Scale billed monthly to $3,300 a month for Fin with 10 Expert seats and 2,000 outcomes. Sierra, Decagon, Ada, Zendesk Suite Enterprise, and SiteGPT Enterprise are priced by quote.
Which enterprise AI chatbot solutions have a free trial?
Fin and Zendesk both offer a 14-day trial with no credit card. SiteGPT offers a 7-day trial that requires a credit card. Sierra, Decagon, and Ada list no trial.
Do enterprise chatbot vendors require an annual contract?
Fin and Zendesk both sell monthly and annual plans. Fin requires a contract only for enterprise terms. SiteGPT's self-serve plans bill monthly or yearly. Sierra, Decagon, and Ada sell custom contracts.
Integrations and scale
Can an enterprise AI chatbot work with the helpdesk already in place?
Yes. Fin runs on Salesforce, HubSpot, and other helpdesks for $0.99 per outcome with no seats. Zendesk sells Forethought for any helpdesk. SiteGPT connects to Zendesk from the Scale plan and has no Intercom or HubSpot integration.
Which enterprise chatbot answers from internal documents such as SharePoint?
SiteGPT trains on SharePoint, Google Drive, OneDrive, Box, Dropbox, and Notion. In a HIPAA workspace those cloud drive connections are off by default, and files are uploaded directly instead.
Sources
All pages below were opened on 4 October 2026.
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