Table of Contents
- What is Yellow AI?
- How does Yellow AI work?
- What features does Yellow AI offer?
- Can you build an agent without technical expertise?
- Does Yellow AI help with setup?
- Voice AI: VoiceX and Nexus Vox
- Channels
- Languages
- Integrations
- Analytics
- How much does Yellow AI cost in 2026?
- What does $0.99 per resolution add up to?
- What does $990 a month buy elsewhere?
- Is Yellow AI HIPAA, PCI, and GDPR compliant?
- Is Yellow AI a good fit for healthcare and insurance?
- What are the pros and cons of Yellow AI?
- Pros
- Cons
- What do users say about Yellow AI?
- Who should use Yellow AI?
- The stack: which tool does which job
- What are the best Yellow AI alternatives?
- Yellow AI vs SiteGPT: which one fits?
- How to choose between Yellow AI and its alternatives
- Frequently asked questions
- Basics
- What is Yellow AI?
- Is Yellow AI a chatbot or an AI agent platform?
- Which industries does Yellow AI serve?
- Pricing
- How much does Yellow AI cost?
- Does Yellow AI have a free plan?
- Is Yellow AI priced per resolution?
- Features and setup
- Can Yellow AI support 135 languages at the same time?
- Does Yellow AI integrate with the tools a business already uses?
- Does Yellow AI offer real-time analytics?
- How long does Yellow AI take to implement?
- Compliance
- Is Yellow AI HIPAA compliant?
- Where does Yellow AI host data?
- Alternatives
- What are the best Yellow AI alternatives?
- Is Yellow AI good for small businesses?
- Sources
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Mar 28, 2026 03:42 PM
Yellow.ai, also written Yellow AI, is an enterprise platform for AI agents that automate customer service and employee help desks across voice, chat, email, and messaging apps. It fits large teams that need phone and WhatsApp automation in many languages and have staff to run the build. It lists a Free plan with 500 chat sessions a month and an Enterprise plan sold by quote.
TL;DR
- Yellow AI builds AI agents for voice, chat, email, and SMS. The vendor lists 35+ channels, 135+ languages, and 150+ integrations.
- Pricing has two columns. Free includes 1 AI agent and 500 chat sessions a month, then $0.99 per resolution. Enterprise is unlimited and priced by quote.
- The compliance list covers HIPAA, SOC 2 Type II, ISO 27001, ISO 27701, and PCI-DSS v4.0.1. Public pages do not show BAA terms, so ask for them in writing.
- Ratings are steady across sites: 4.4 on G2 (107 reviews), 4.5 on Capterra (37), and 4.4 on Gartner Peer Insights (105 ratings).
- G2 reviewers report an average implementation time of 4 months, and a steep learning curve is the most common complaint.
- SiteGPT is not a substitute for the voice and campaign work. It fits as the knowledge-trained answer layer on a website, from $39 a month billed yearly. It has no voice channel, and WhatsApp is a paid add-on.
Aspect | Verdict |
Best for | Enterprises that automate phone, WhatsApp, and chat at high volume in many languages |
Pricing | Free plan, then $0.99 per resolution past 500 chat sessions a month. Enterprise by quote |
Channels and languages | 35+ channels and 135+ languages, per the vendor |
Biggest strength | Voice and messaging on one platform, with contact center integrations such as Genesys and Avaya |
Biggest limitation | No published Enterprise price, and reviewers report a steep learning curve |
Compliance | HIPAA, SOC 2 Type II, ISO 27001, ISO 27701, PCI-DSS v4.0.1 |
G2 rating | 4.4 out of 5 from 107 reviews |
What is Yellow AI?
Yellow AI is a conversational AI company that sells what it calls an "enterprise-grade agentic AI platform". The company was known as Yellow Messenger before it took its current name. Its G2 profile says it was founded in 2016 and is headquartered in San Mateo, California.
The home page gives these vendor-reported figures:
- 650+ global brands as customers
- 15+ large language models to choose from
- 150+ pre-built integrations
- Conversations over voice, chat, and email
Named customers on the site include Sony, Randstad, Waste Connections, Ferrellgas, and VIPdesk. These figures come from the vendor. Your own results depend on your content, your workflows, and how much work the agent is allowed to do.
The platform covers two audiences. Customer experience agents handle service requests. Employee experience agents handle HR and IT questions. A content-trained chatbot answers from documents, and an AI agent also takes actions in other systems. That difference is explained in AI agent vs chatbot.
How does Yellow AI work?
Yellow AI works in five parts, each with its own product page:
- Agent Builder. Teams describe an agent's goal in natural language. The builder creates the agent and its workflows.
- Conversational knowledge base. The agent retrieves answers from company documents. The vendor calls this Agentic RAG.
- AI Copilot and automated testing. Builders replay conversations, read the agent's reasoning, and fix prompts before launch.
- Channels. One agent is deployed to voice, chat, email, SMS, and messaging apps.
- Analyze. Dashboards track resolution, containment, sentiment, and topics.
What features does Yellow AI offer?
Yellow AI offers six feature groups that matter in a buying decision: the agent builder, voice, channels, languages, integrations, and analytics.
Can you build an agent without technical expertise?
Partly. The Agent Builder page says anyone from business users to developers can create an agent in minutes with natural language prompts. The AI Copilot shows the reasoning and the sequence of actions behind each reply, so a builder can trace an error to a prompt or a missing article.
User reviews describe more effort than the product page does. On G2, a steep learning curve is the most cited drawback, and reviewers report an average implementation time of 4 months. Plan for a named owner on your side, even with a no-code builder.
Does Yellow AI help with setup?
Yes, according to its own pages. The integrations page says the vendor's team can build a custom integration when a tool has no ready connector. Enterprise deals start with a demo, and customer quotes on the site describe working with the vendor's team through onboarding.
VIPdesk says on the pricing page that it launched an AI chat in six weeks that automates more than 70% of customer interactions. That is one customer's result, published by the vendor.
Voice AI: VoiceX and Nexus Vox
Yellow AI sells two voice products. VoiceX is the voice agent for customer service calls. It handles interruptions, transfers calls to human agents, and gives agents live suggestions.
Nexus Vox is the newer voice product. The vendor makes three claims for it:
- It clones a voice from a 10-second recording.
- It understands 500+ languages and dialects, including mixed-language speech.
- It responds in under 400 milliseconds, because listening, reasoning, and speaking run in one system.
These are vendor claims. Test them on real calls with your own accents, line quality, and background noise before you sign. If you need phone agents with published per-minute usage rates, the Voiceflow pricing and review lists them.
Channels
The omnichannel page lists 35+ channels. Named channels include voice, email, SMS, web chat, WhatsApp, Instagram, Google Business, and Slack. WhatsApp agents can send reminders and take payments in the chat through pre-built payment gateways.
Languages
Yellow AI says its agents work in 135+ languages, on both text and voice. The G2 profile lists the supported languages by name. The vendor also claims 97% accuracy at understanding intent on voice.
No public page breaks accuracy down by language. Run a test set in your top three languages before you rely on the headline number. For a wider comparison, see the multilingual AI chatbot ranking.
Integrations
The home page says 150+ integrations, and the integrations page says 100+. The integrations page names these:
Type | Integrations named |
CRMs and help desks | Zendesk, Freshdesk, ServiceNow, Freshchat, Jira, Salesforce, HubSpot, Zoho |
Voice and contact center | Genesys, Avaya, Ameyo, IVR systems, Amazon Alexa, Google Home |
Retail and ecommerce | Shopify, WooCommerce, Magento, Capillary |
Payments | Razorpay, PayU, Paytm, Setu |
Knowledge sources | SharePoint, AWS S3 |
The knowledge connectors named are SharePoint and AWS S3. The page does not name Google Drive, Notion, or Confluence. The payment gateways named are mostly used in India, so check card and bank coverage for your market.
Analytics
Yellow AI has a real-time analytics module called Analyze. It includes:
- A dashboard with resolution rate, containment, sentiment, and adoption side by side
- AI-generated topic clusters with containment and resolution per topic
- Conversation logs with filters and AI summaries of what went wrong
- Voice analytics with recordings, transcripts, and hang-up reasons
- A comparison of AI and human agent performance
Analyze can also write knowledge base articles from resolved conversations. That helps service performance most when a person reviews each article before it goes live.
How much does Yellow AI cost in 2026?
Yellow AI shows two plans on its pricing page: Free and Enterprise. The page shows no dollar price for Enterprise. The only published rate is $0.99 per resolution on the Free plan, after 500 chat sessions a month.
Item | Free | Enterprise |
Price | $0, then $0.99 per resolution past the included sessions | Contact sales |
AI agents | 1 | Unlimited |
Chat sessions | 500 a month included | Unlimited |
Channels | Limited | All (35+) |
VoiceX voice AI | Limited | Unlimited |
Out-of-box integrations | Limited | 150+ |
Human agent seats | 2 | Unlimited |
User360 records | 1,000 | Unlimited |
Campaigns | 1 active, 10 templates | Unlimited |
Access controls and compliance | Basic | SOC2, GDPR, ISO |
The page does not define a resolution or say what "Limited" means for each feature. Ask for both definitions in writing before you plan volume on the Free plan.
What does $0.99 per resolution add up to?
At $0.99 per resolution, the bill grows in a straight line with volume. The table shows the cost of billed resolutions only, after the included sessions.
Billed resolutions a month | Cost a month | Cost a year |
1,000 | $990 | $11,880 |
2,500 | $2,475 | $29,700 |
5,000 | $4,950 | $59,400 |
10,000 | $9,900 | $118,800 |
Enterprise buyers negotiate their own terms, so these numbers apply to the published Free plan rate only. Ask sales three questions before you compare quotes:
- What is the billing unit on Enterprise, and how is a resolution defined?
- Are voice minutes, WhatsApp fees, and LLM usage included or billed separately?
- Is implementation priced separately?
The enterprise AI chatbot cost guide compares custom quotes with published plans across vendors.
What does $990 a month buy elsewhere?
$990 pays for 1,000 billed resolutions at the Free plan rate. The table shows what the same money buys from two vendors with published prices.
Vendor | Published price | What $990 covers |
Yellow AI | $0.99 per resolution past 500 chat sessions a month | 1,000 billed resolutions |
$0.99 per outcome, 50 outcomes a month minimum | 1,000 outcomes | |
Growth plan at $79 a month billed yearly ($948 a year) | A full year of the Growth plan, with $42 left. Growth includes 10k GPT-4.1-mini messages a month |
The units differ. A resolution is a finished request, and a message is one question or one reply. Yellow AI and Fin also take actions in other systems, which SiteGPT does not. Compare prices only after you know which job you need done.
Is Yellow AI HIPAA, PCI, and GDPR compliant?
Yellow AI lists five compliance programs on its security page: HIPAA, ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, and PCI-DSS v4.0.1 as a service provider. Its healthcare page also names GDPR and PDPA.
The security page states these controls:
- Data hosting in the US, the EU, Singapore, India, Indonesia, and the UAE
- Single sign-on through Google, Microsoft, ADFS, and Azure AD, plus SAML and LDAP at the agent level
- Role-based permissions for developers, admins, testers, and analysts
- Redaction or masking of personal data at the data layer
- A yearly penetration test by a third party
The Trust Center lists a HIPAA report, a SOC 2 Type 2 report, and a PCI DSS entry. Audit reports and certificates are available on request after you sign an NDA.
Three points matter for a regulated buyer:
- BAA terms are not public. The public pages list HIPAA and do not show a Business Associate Agreement. Ask for the BAA in writing before any patient data reaches an agent.
- Compliance sits in the Enterprise column. The pricing table shows "Basic" for access controls and compliance on Free and "SOC2, GDPR, ISO" on Enterprise.
- PCI scope needs a question. The security page says the platform is PCI-DSS compliant as a service provider. Ask which payment flows and which regions that attestation covers.
An EU data hosting option answers the data residency question for many European buyers. Ask which region your workspace will use and which subprocessors sit outside it.
The HIPAA compliant AI chatbot guide compares BAA terms across vendors. The GDPR chatbot platform guide does the same for data processing agreements.
Is Yellow AI a good fit for healthcare and insurance?
Yellow AI is a reasonable shortlist entry for patient and member service at scale, with open questions on health plan workflows. Its healthcare page describes these use cases:
- Appointment and lab test booking and rescheduling
- Patient registration, verification, and account creation
- Billing and payments
- Proactive alerts, post-consultation summaries, and lab results
- Voice conversations for patients who call
The page also claims an integration with Epic and names Cipla, GoodDoctor Technology, and Empire Dermatology as customers. Empire Dermatology describes itself as a private practice with 5 locations, so the customer list is not limited to the largest enterprises.
For insurance, the Nexus Vox page describes a first notice of loss call. The voice agent takes the claim, sends a tow truck, confirms by SMS, and hands the transcript to a human adjuster.
The healthcare page does not name health plan workflows such as prior authorization updates, claims status, or Medicaid renewal outreach. If those are your use cases, ask for a reference customer that runs them in production. The guide to HIPAA compliant chatbots for insurance lists what to check for member service.
What are the pros and cons of Yellow AI?
Pros
- Voice and messaging on one platform. One agent runs on phone, WhatsApp, SMS, email, and web chat.
- Wide language coverage. 135+ languages on text and voice, per the vendor.
- Contact center integrations. Genesys, Avaya, Ameyo, and IVR systems are named, along with Zendesk and Salesforce.
- A long compliance list. HIPAA, SOC 2 Type II, ISO 27001, ISO 27701, and PCI-DSS v4.0.1.
- Six data hosting regions. These include the US and the EU.
- A free plan to test on. 1 AI agent and 500 chat sessions a month.
- Consistent ratings. 4.4 to 4.5 on G2, Capterra, and Gartner Peer Insights.
Cons
- No Enterprise price. The page says "Contact us".
- Undefined free limits. Most Free plan features are marked "Limited" with no numbers.
- Per-resolution billing. Cost rises with every resolved request, at $990 per 1,000.
- Learning curve. It is the most cited drawback in G2 reviews.
- Long projects. G2 reviewers report an average implementation time of 4 months.
- Narrow knowledge connectors. The integrations page names SharePoint and AWS S3 only.
- BAA terms are not public. Healthcare buyers have to request them.
What do users say about Yellow AI?
Users rate Yellow AI between 4.4 and 4.5 out of 5 on the three main review sites.
Platform | Rating | Reviews | Detail |
4.4 out of 5 | 107 | 70 five-star and 32 four-star reviews. 5 reviews at three stars or lower | |
4.5 out of 5 | 37 | Ease of use 4.4. Customer service 4.4 | |
4.4 out of 5 | 105 ratings | 51% five-star, 42% four-star, 7% three-star |
G2's summary of its reviews praises ease of use, integrations, and the vendor's service team. The drawbacks it lists most often are a steep learning curve, difficult implementation, complexity, and AI limitations. The summary also notes that customization options can be limited.
A June 2026 review on Gartner Peer Insights, from a quality engineer in travel and hospitality, gives 4 out of 5. The reviewer says the agent handled simple requests consistently, and that conversation flows needed several rounds of testing before they matched real customer behavior.
The pattern across sites is the same. Buyers like the breadth and the vendor's team. They report that the first build takes work.
Who should use Yellow AI?
Yellow AI is a good fit if you:
- Take a large share of contacts by phone or WhatsApp
- Serve customers in many languages
- Run a contact center on Genesys or Avaya, or a help desk on Zendesk or Salesforce
- Want one vendor for customer service and employee help desks
- Have a team that can own the build for several months
Yellow AI is a poor fit if you:
- Need an Enterprise price before you talk to sales
- Only need answers from your website and help center
- Have no one to own flows, testing, and analytics
- Keep your knowledge in Google Drive, Notion, or Confluence and want a ready connector
The stack: which tool does which job
Yellow AI and a content-trained chatbot do different jobs, so the useful question is which layer you need. Most service teams run three layers.
Layer | Job | Tool |
Voice and messaging automation | Answer the phone, run WhatsApp and SMS conversations and campaigns, and take actions such as bookings and payments | Yellow AI, or Ada |
Knowledge-trained answers | Answer website and help center questions from your own content, capture leads, and hand off to a person | |
Human agent desk | Give people a queue for the conversations that need them | Zendesk, Salesforce, Freshdesk, or a contact center such as Genesys |
Yellow AI can cover the first two layers on its own, because it has a knowledge base. The split matters in two cases. The first is a team that needs website answers this quarter and voice later. The second is a team that does not need voice or campaigns at all.
SiteGPT does not replace the first layer. It has no voice channel, and WhatsApp is a paid add-on at $39 a month billed yearly. It has no campaign tool and does not take payments.
What are the best Yellow AI alternatives?
The best Yellow AI alternative depends on which part of its job you need. No tool here is best overall. The table is ordered by how much of that job each tool covers, with the answer layer from the stack in second place.
# | Tool | Best for | Starting price | Voice | Main trade-off |
1 | Enterprises that want a direct substitute for voice and messaging agents | Not published. Vendr reports a median contract of $72,000 a year | Yes, 42 languages | No price or trial before a sales call | |
2 | The knowledge-trained answer layer on a website or help center | $59 a month, or $39 a month billed yearly | No | No voice channel and no free plan | |
3 | Teams that want an action-taking agent on the help desk they already use | $0.99 per outcome, 50 outcomes a month minimum | Yes, listed as a channel | Cost rises with every outcome | |
4 | Teams with a developer who want to build their own agent | Free with 100 conversations. Plus at $150 a month billed annually | Enterprise plan only | Per-conversation pricing and a build to maintain |
Ada comes first because it does the same job for the same buyer. SiteGPT is second by role: it covers the answer layer and leaves voice to another tool. Fin is third because it publishes the same $0.99 rate and has a 14-day free trial. Botpress is fourth because it is a builder for teams that want control.
Ada publishes no prices. Its pricing URL leads to a demo form. Vendr reports a median Ada contract of $72,000 a year across 117 purchases. Ada's voice agent supports 42 languages, which is fewer than the 135+ the Yellow AI pages claim.
Fin publishes its rate on its pricing page. It works with other help desks, including Salesforce and HubSpot. The AI customer service agents ranking compares more vendors in this group.
Teams that looked at Yellow AI for a simple website bot often compare smaller tools. The Chatbase review covers a content-trained builder with a free plan.
Yellow AI vs SiteGPT: which one fits?
Yellow AI and SiteGPT solve different problems. Yellow AI is an enterprise platform for voice and messaging agents that take actions. SiteGPT is a chatbot trained on your own content for customer service and lead generation.
Feature | Yellow AI | |
Core job | Automate voice and messaging conversations and take actions | Answer questions from your content and hand off to a person |
Content sources | SharePoint and AWS S3 named, plus custom integrations | 12+ sources: websites, sitemaps, files, YouTube, GitHub, Google Drive, Notion, Dropbox, OneDrive, SharePoint, Box, help centers |
Channels | 35+ including voice, email, SMS, WhatsApp, Instagram | Web chat. Slack, Crisp, Messenger, Google Chat, Freshdesk Messaging, and Zoho SalesIQ from Growth. Zendesk from Scale. WhatsApp as a paid add-on |
Voice | Yes, VoiceX and Nexus Vox | No |
Languages | 135+ | 95+ |
Pricing | Free plan, then $0.99 per resolution. Enterprise by quote | Starter $59 a month, or $39 a month billed yearly. Scale $429 a month, or $259 a month billed yearly |
Free option | Free plan with 500 chat sessions a month | No free plan. 7-day trial, card required |
HIPAA | HIPAA listed. BAA terms not on public pages | BAA on the Enterprise plan only. The standard BAA is published |
EU data hosting | Yes, listed as a hosting region | No EU data residency. Transfers rely on Standard Contractual Clauses |
Choose Yellow AI when customers call you, when WhatsApp is a main channel, or when the agent must finish tasks such as bookings and payments. SiteGPT does none of those three. It also has no Intercom or HubSpot integration.
Choose SiteGPT when most questions can be answered from content you already have and you want a flat price. Starter has 1 chatbot, 4k GPT-4.1-mini messages a month, and no chat integrations. A HIPAA BAA and a signed DPA are on the Enterprise plan only, and the HIPAA program page links to the documentation on what changes in a covered workspace.
How to choose between Yellow AI and its alternatives
If you need... | Pick... | Why |
Voice and WhatsApp automation in many languages | Yellow AI | 35+ channels and 135+ languages on one platform |
Handoff into Genesys or Avaya | Yellow AI | Both are named voice integrations |
A direct enterprise substitute with voice | Ada | Voice agents in 42 languages, sold by demo |
An action-taking agent on your current help desk, with a trial | Fin | $0.99 per outcome and a 14-day free trial |
Answers from your website and help center at a flat price | SiteGPT | Plans from $39 a month billed yearly, with 12+ content sources |
Full control with a developer on the team | Botpress | A builder with a free tier of 100 conversations |
A free test of an enterprise platform | Yellow AI | The Free plan includes 1 AI agent and 500 chat sessions a month |
Frequently asked questions
Basics
What is Yellow AI?
Yellow AI is an enterprise platform for AI agents that automate customer service and employee help desk conversations. The agents work across voice, chat, email, SMS, and messaging apps.
Is Yellow AI a chatbot or an AI agent platform?
Yellow AI describes its product as an agentic AI platform. Its agents answer questions from a knowledge base and also run workflows in connected systems, such as booking an appointment or taking a payment.
Which industries does Yellow AI serve?
Yellow AI lists banking and financial services, healthcare, retail, and utilities on its pricing page. Customer quotes on the site come from travel, staffing, waste services, consumer electronics, and healthcare.
Pricing
How much does Yellow AI cost?
Yellow AI publishes a Free plan with 500 chat sessions a month, then $0.99 per resolution. The Enterprise plan has no published price and is sold by quote.
Does Yellow AI have a free plan?
Yes. The Free plan includes 1 AI agent, 500 chat sessions a month, 2 human agent seats, and 1,000 User360 records. Most other features are marked "Limited".
Is Yellow AI priced per resolution?
The Free plan charges $0.99 per resolution past the included sessions. The pricing page does not state the billing unit for Enterprise, so ask sales to define it.
Features and setup
Can Yellow AI support 135 languages at the same time?
Yellow AI says one agent serves customers in 135+ languages on text and voice. No public page reports accuracy by language, so test your main languages before launch.
Does Yellow AI integrate with the tools a business already uses?
Yellow AI names Zendesk, Freshdesk, ServiceNow, Salesforce, HubSpot, Zoho, Jira, Genesys, Avaya, Shopify, and WooCommerce on its integrations page. The vendor's team builds custom integrations for tools without a connector.
Does Yellow AI offer real-time analytics?
Yes. The Analyze module shows resolution rate, containment, sentiment, and topic clusters, with separate voice analytics. Teams use it to find the topics where the agent fails and fix the content behind them.
How long does Yellow AI take to implement?
G2 reviewers report an average implementation time of 4 months. One customer quoted by the vendor went live in six weeks.
Compliance
Is Yellow AI HIPAA compliant?
Yellow AI lists HIPAA on its security page and a HIPAA report in its Trust Center. Its public pages do not show BAA terms, so request them in writing.
Where does Yellow AI host data?
Yellow AI says its services and data are hosted in the US, the EU, Singapore, India, Indonesia, and the UAE.
Alternatives
What are the best Yellow AI alternatives?
Ada fits enterprises that want a direct substitute with voice. Fin fits teams that want an action-taking agent on their current help desk. Botpress fits teams with a developer. SiteGPT fits teams that only need the knowledge-trained answer layer on a website.
Is Yellow AI good for small businesses?
Yellow AI is built for enterprises, and its paid plan is sold by quote. A small business can test the Free plan. A small business that only needs answers from its own content can start with a published plan such as SiteGPT Starter at $39 a month billed yearly.
Sources
All pages opened on 5 October 2026.
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