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These commands help support teams and AI agents inspect what visitors asked, follow up with messages, organize threads with tags, and maintain lead records. Most commands in this section require a chatbot ID: 
sitegpt chatbots list

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Conversations

Conversations are visitor chat threads. 
sitegpt conversations --help

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List conversations

sitegpt conversations list --chatbot <chatbot-id>
sitegpt conversations list --chatbot <chatbot-id> --json
sitegpt conversations list --chatbot <chatbot-id> --status open
sitegpt conversations list --chatbot <chatbot-id> --status resolved
sitegpt conversations list --chatbot <chatbot-id> --mode AI
sitegpt conversations list --chatbot <chatbot-id> --mode AGENT
sitegpt conversations list --chatbot <chatbot-id> --escalated true
sitegpt conversations list --chatbot <chatbot-id> --important true
sitegpt conversations list --chatbot <chatbot-id> --read false
sitegpt conversations list --chatbot <chatbot-id> --query "refund"
sitegpt conversations list --chatbot <chatbot-id> --tag <tag-id>
List filters:
OptionValues/default
--status <status>all, open, resolved. Default: all.
--mode <mode>AI or AGENT.
--escalated <boolean>Filter escalated conversations.
--important <boolean>Filter starred conversations.
--read <boolean>Filter read/unread conversations.
--lead <lead-id>Filter by linked lead.
--query <text>Search conversation/user text.
--tag <tag-id>Filter by tag. Repeatable.
--include-emptyInclude empty threads.
--limit <1-100>Default: 50.
--cursor <cursor>Continue pagination.
Use --json when an agent needs the complete thread ID. Human table output may shorten long IDs for readability.

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Get one conversation

sitegpt conversations get --chatbot <chatbot-id> <thread-id>
sitegpt conversations get --chatbot <chatbot-id> <thread-id> --json
The response includes conversation metadata, visitor details, assigned tags, lead information, mode, state, and recent messages.

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Update a conversation

sitegpt conversations update --chatbot <chatbot-id> <thread-id> --title "Pricing question"
sitegpt conversations update --chatbot <chatbot-id> <thread-id> --mode AGENT
sitegpt conversations update --chatbot <chatbot-id> <thread-id> --important true
sitegpt conversations update --chatbot <chatbot-id> <thread-id> --resolved true
sitegpt conversations update --chatbot <chatbot-id> <thread-id> --escalated true
sitegpt conversations update --chatbot <chatbot-id> <thread-id> --mark-read true
sitegpt conversations update --chatbot <chatbot-id> <thread-id> --email visitor@example.com --name "Jane Doe"
sitegpt conversations update --chatbot <chatbot-id> <thread-id> --phone "+15551234567"
sitegpt conversations update --chatbot <chatbot-id> <thread-id> --tag <tag-id> --tag <another-tag-id>
Update fields:
OptionDescription
--title <title>Set the conversation title.
--mode <mode>AI or AGENT.
--important <boolean>Star or unstar the conversation.
--resolved <boolean>Resolve or reopen the conversation.
--escalated <boolean>Mark escalation state.
--mark-read <boolean>Mark read/unread.
--tag <tag-id>Replace assigned tags with the provided tag IDs. Repeatable.
--email <email>Update visitor email.
--name <name>Update visitor name.
--phone <phone>Update visitor phone.
--webhook-url <url>Update conversation webhook URL.
--webhook-token <token>Update conversation webhook token.

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Quick conversation actions

sitegpt conversations star --chatbot <chatbot-id> <thread-id>
sitegpt conversations unstar --chatbot <chatbot-id> <thread-id>
sitegpt conversations resolve --chatbot <chatbot-id> <thread-id>
sitegpt conversations unresolve --chatbot <chatbot-id> <thread-id>
sitegpt conversations read --chatbot <chatbot-id> <thread-id>
sitegpt conversations unread --chatbot <chatbot-id> <thread-id>
sitegpt conversations escalate --chatbot <chatbot-id> <thread-id> --message "A human will follow up shortly."
sitegpt conversations switch-to-ai --chatbot <chatbot-id> <thread-id> --message "The AI assistant is back online."
sitegpt conversations delete --chatbot <chatbot-id> <thread-id> --yes

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Bulk conversation actions

sitegpt conversations bulk --chatbot <chatbot-id> --action star <thread-id> <thread-id>
sitegpt conversations bulk --chatbot <chatbot-id> --action unstar <thread-id> <thread-id>
sitegpt conversations bulk --chatbot <chatbot-id> --action resolve <thread-id> <thread-id>
sitegpt conversations bulk --chatbot <chatbot-id> --action unresolve <thread-id> <thread-id>
sitegpt conversations bulk --chatbot <chatbot-id> --action mark-read <thread-id> <thread-id>
sitegpt conversations bulk --chatbot <chatbot-id> --action mark-unread <thread-id> <thread-id>
sitegpt conversations bulk --chatbot <chatbot-id> --action delete <thread-id> <thread-id> --yes
Bulk actions: 
star, unstar, resolve, unresolve, mark-read, mark-unread, delete

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Messages

Messages are individual entries inside a conversation. 
sitegpt messages --help

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List messages

sitegpt messages list --chatbot <chatbot-id> <thread-id>
sitegpt messages list --chatbot <chatbot-id> <thread-id> --limit 200
sitegpt messages list --chatbot <chatbot-id> <thread-id> --cursor <cursor>
sitegpt messages list --chatbot <chatbot-id> <thread-id> --json
Options:
OptionValues/default
--limit <1-500>Default: 100.
--cursor <cursor>Continue pagination.

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Send a visitor message

Send into an existing conversation: 
sitegpt messages send --chatbot <chatbot-id> <thread-id> "Do you offer annual billing?"
Start a new conversation by omitting the thread ID: 
sitegpt messages send --chatbot <chatbot-id> "What can you help me with?"
The CLI sends normal visitor/user messages. Agent and system messages are internal SiteGPT states and are not exposed as public sender options.

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React to a message

sitegpt messages react --chatbot <chatbot-id> <thread-id> <message-id> POSITIVE
sitegpt messages react --chatbot <chatbot-id> <thread-id> <message-id> NEGATIVE
sitegpt messages react --chatbot <chatbot-id> <thread-id> <message-id> NEUTRAL

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Edit a message

sitegpt messages edit --chatbot <chatbot-id> <thread-id> <message-id> "Updated message text"

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Tags

Tags help organize conversations. 
sitegpt tags list
sitegpt tags list --query "sales"
sitegpt tags get <tag-id>
sitegpt tags add "Sales"
sitegpt tags add --title "Billing"
sitegpt tags add --id billing --title "Billing"
sitegpt tags update <tag-id> --title "Enterprise sales"
sitegpt tags delete <tag-id> --yes
tags create is an alias for tags add. Use tag IDs with conversation filters and updates: 
sitegpt conversations list --chatbot <chatbot-id> --tag <tag-id>
sitegpt conversations update --chatbot <chatbot-id> <thread-id> --tag <tag-id>

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Leads

Leads are visitor contact records collected by SiteGPT. 
sitegpt leads --help

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List leads

sitegpt leads list --chatbot <chatbot-id>
sitegpt leads list --chatbot <chatbot-id> --status open
sitegpt leads list --chatbot <chatbot-id> --status archived
sitegpt leads list --chatbot <chatbot-id> --important true
sitegpt leads list --chatbot <chatbot-id> --query "jane@example.com"
List filters:
OptionValues/default
--status <status>all, open, archived. Default: all.
--important <boolean>Filter starred leads.
--query <text>Search name, email, phone, or notes.
--limit <1-100>Default: 50.
--cursor <cursor>Continue pagination.

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Get and update leads

sitegpt leads get --chatbot <chatbot-id> <lead-id>
sitegpt leads update --chatbot <chatbot-id> <lead-id> --name "Jane Doe"
sitegpt leads update --chatbot <chatbot-id> <lead-id> --phone "+15551234567"
sitegpt leads update --chatbot <chatbot-id> <lead-id> --important true
sitegpt leads update --chatbot <chatbot-id> <lead-id> --archived true

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Quick lead actions

sitegpt leads star --chatbot <chatbot-id> <lead-id>
sitegpt leads unstar --chatbot <chatbot-id> <lead-id>
sitegpt leads archive --chatbot <chatbot-id> <lead-id>
sitegpt leads unarchive --chatbot <chatbot-id> <lead-id>
sitegpt leads delete --chatbot <chatbot-id> <lead-id> --yes

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Bulk lead actions

sitegpt leads bulk --chatbot <chatbot-id> --action archive --lead <lead-id> --lead <lead-id>
sitegpt leads bulk --chatbot <chatbot-id> --action unarchive <lead-id> <lead-id>
sitegpt leads bulk --chatbot <chatbot-id> --action star <lead-id> <lead-id>
sitegpt leads bulk --chatbot <chatbot-id> --action unstar <lead-id> <lead-id>
sitegpt leads bulk --chatbot <chatbot-id> --action delete <lead-id> <lead-id> --yes
Bulk lead actions: 
archive, unarchive, star, unstar, delete
--yes is required for bulk delete.

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Full reference