Table of Contents
- Key takeaways: ecommerce chatbot solutions at a glance
- What is an ecommerce chatbot solution?
- How these ecommerce chatbot solutions were ranked
- The 5 best ecommerce chatbot solutions in 2026
- 1. Gorgias: best for an ecommerce helpdesk team that needs order actions
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 2. SiteGPT: best for answers from your own content on any store platform
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 3. Tidio: best for small stores that want live chat plus an AI agent
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 4. Chatbase: best for an AI agent that runs set actions in the chat
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 5. Shopify Inbox: best free AI agent for a Shopify store
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- Ecommerce chatbot solution comparison table
- What does an ecommerce chatbot cost?
- How to choose an ecommerce chatbot solution
- Ecommerce chatbot use-case cheat sheet
- Try SiteGPT on your store's own content
- Ecommerce chatbot solution FAQ
- Basics
- What is an ecommerce chatbot solution?
- What is the best ecommerce chatbot solution?
- Can a chatbot be used for ecommerce customer service?
- Platforms
- Which ecommerce chatbot works on WooCommerce or BigCommerce?
- Does SiteGPT have a Shopify app?
- Orders and features
- Which ecommerce chatbots can track or change orders?
- Can an ecommerce chatbot hand a shopper to a person?
- Pricing
- How much does an ecommerce chatbot cost?
- Is there a free ecommerce chatbot?
- Sources
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Created time
Sep 8, 2023 09:52 PM
The best ecommerce chatbot solution depends on two facts about your store: which platform it runs on, and whether the bot must act on orders. Gorgias fits a team that needs order actions on Shopify, BigCommerce or WooCommerce, and SiteGPT fits a store on any platform that needs accurate answers from its own content.
TL;DR
- Gorgias is a helpdesk with an AI Agent that manages orders from Shopify, BigCommerce and WooCommerce. Starter with AI Agent costs $40 a month billed monthly for 50 tickets and 30 automated interactions.
- SiteGPT installs by script on any store platform and trains on pages, files, cloud drives, Notion, GitHub and YouTube. It lists no store-platform integration, so it does not look up orders. Plans start at $59 a month billed monthly, or $39 a month billed yearly.
- Tidio combines live chat with the Lyro AI agent. Starter is $29 a month and Lyro starts at $39 a month, both billed monthly.
- Chatbase is an AI agent with 5 to 12 AI Actions per agent and Shopify and WordPress integrations on every plan. Hobby is $40 a month billed monthly.
- Shopify Inbox is free, made by Shopify, and works on Shopify stores only.
Key takeaways: ecommerce chatbot solutions at a glance
Solution | Best for | Store platforms | Acts on orders | Entry price with AI |
Gorgias | An ecommerce helpdesk team that needs order actions | Shopify, BigCommerce, WooCommerce | Yes | $40 a month billed monthly |
Answers from your own content on any store platform | Any website, by embed script | No | $59 a month billed monthly, or $39 billed yearly | |
Tidio | Small stores that want live chat plus an AI agent | Shopify, Adobe Commerce, Squarespace and others | Shopify actions listed | $39 a month billed monthly for Lyro |
Chatbase | An AI agent that runs set actions in the chat | Shopify, WordPress and any website | Through AI Actions | $40 a month billed monthly |
Shopify Inbox | A free AI agent on a Shopify store | Shopify only | Order updates listed | Free |
What is an ecommerce chatbot solution?
An ecommerce chatbot solution is software that answers shoppers in a chat window on an online store, and sometimes acts on their orders. Every solution in this guide uses AI to write replies. They differ in where the answers come from and what the bot can change.
Three types cover most stores:
- Helpdesk with an AI agent. The bot works inside a ticketing tool that is connected to the store, so it can see and change orders. Gorgias is this type.
- Answer chatbot trained on your content. The bot reads your pages, files and other sources, then answers product, policy and shipping questions. SiteGPT and Chatbase are this type, and Chatbase adds AI Actions.
- Live chat with an AI agent on top. A live chat inbox comes first, and the AI agent sits on top of it. Tidio prices its AI agent separately, and Shopify Inbox includes one for free.
For examples of stores running these bots, see ecommerce chatbot examples. For a general definition of the category, see what an ecommerce chatbot is. If you have picked a tool and need the launch steps, follow how to set up an ecommerce chatbot.
How these ecommerce chatbot solutions were ranked
These five solutions were ranked on five criteria, in this order:
- Store platform fit. Does the tool connect to your store platform, or only install by script?
- Order actions. Can the bot look up, edit or refund an order, or does it only answer?
- Answer sources. Can it learn from the catalog only, or also from PDFs, drives, videos and help sites?
- Handoff to a person. How does a shopper reach a human when the bot cannot help?
- Price at entry. What does the first plan with AI cost, billed monthly and billed yearly?
No tool is best for every store. Each one gets a "best for" label that matches its main job. Prices, plans and ratings were read on each vendor's live page on the check date listed under Sources.
The 5 best ecommerce chatbot solutions in 2026
1. Gorgias: best for an ecommerce helpdesk team that needs order actions
Gorgias is a helpdesk built for ecommerce, with an AI Agent priced on every plan. It ranks first here because order questions need access to the store, and Gorgias connects to the store to read and change orders. Gorgias pages for BigCommerce and WooCommerce describe managing orders from inside the helpdesk.
Key features
- One inbox for chat, email and social messages
- AI Agent on every plan, billed per automated interaction
- Order management inside the ticket view, including create, duplicate and refund for BigCommerce orders
- Customer and order details shown next to each ticket for Shopify, BigCommerce and WooCommerce stores
- Plans scale from 50 to 5,000 tickets a month, never priced per agent
Pros
- The deepest order access in this list
- Pricing does not grow with the number of agents
- Built for ecommerce teams, with macros and performance reports
Cons
- The AI allowance is small on the lower plans: 30 automated interactions on both Starter and Basic
- Price rises fast with volume. Pro with AI Agent is $550 a month billed monthly
- A full helpdesk to set up and run. A one-person store may not need that much
Pricing
Plan | Helpdesk, billed monthly | With AI Agent, billed monthly | Tickets a month | Automated interactions |
Starter | $10 | $40 | 50 | 30 |
Basic | $60 | $90 | 300 | 30 |
Pro | $360 | $550 | 2,000 | 190 |
Advanced | $900 | $1,430 | 5,000 | 530 |
Source: Gorgias pricing, monthly billing with the AI Agent toggle on. Gorgias also shows annual rates on the same page.
Rating
Gorgias holds 4.6 out of 5 from 582 reviews on G2.
Best for
Gorgias is best for a store on Shopify, BigCommerce or WooCommerce with a team that answers tickets every day and needs the bot to act on orders.
2. SiteGPT: best for answers from your own content on any store platform
SiteGPT is an AI chatbot trained on your own content, and it installs with an embed script on any website. That makes it a fit for stores on WordPress, Wix, Squarespace, Webflow or a custom build, where a store-platform connector may not exist. The SiteGPT integrations page lists no Shopify, WooCommerce or BigCommerce connection, so the bot answers questions and does not change orders.
Key features
- Trains on website pages and sitemaps, files, raw text, Google Drive, Dropbox, OneDrive, Box, Notion, GitHub and YouTube
- Escalation to a human, lead collection and quick prompts on the chat widget
- 95+ languages
- Chat integrations from the Growth plan: Google Chat, Messenger, Slack, Crisp, Freshdesk Messaging and Zoho SalesIQ. Zendesk is on Scale and above
- iOS app from the Growth plan, with push alerts when a visitor asks for a human and one-tap takeover
- Auto refresh: monthly on Growth, weekly with a daily sitemap scan on Scale
Pros
- The widest set of content sources in this list, so answers can come from manuals, PDFs and product videos
- Works on any store platform, and one chatbot can run on several sites
- Flat monthly price with a published message quota
- Full control over the widget's look, language and tone
Cons
- No store-platform integration, so "where is my order" questions go to a person or to your tracking page
- No free plan. The 7-day free trial requires a credit card
- Starter has manual content refresh and no chat integrations
- The quota depends on the model. Starter covers 4,000 GPT-4.1-mini messages a month, or 400 GPT-4.1 messages
- Removing SiteGPT branding is an add-on at $39 a month billed yearly
Pricing
Plan | Billed monthly | Billed yearly (per month) | Messages a month | Pages | Chatbots |
Starter | $59 | $39 | 4,000 | 1,000 | 1 |
Growth | $129 | $79 | 10,000 | 10,000 | 2 |
Scale | $429 | $259 | 40,000 | 50,000 | 3 |
Enterprise | Custom | Custom | Custom | Custom | Custom |
Message counts are GPT-4.1-mini messages. Starter billed yearly costs $468 a year. Twelve months of Starter billed monthly cost $708, so yearly billing saves $240 (34%). Source: SiteGPT pricing.
Rating
SiteGPT holds 4.9 out of 5 from 12 reviews on G2.
Best for
SiteGPT is best for stores on any platform whose answers live in product pages, manuals, size guides, PDFs and videos, and that want a flat price. Two SiteGPT customers show this setup in practice: a retailer running five chatbots in five languages and CBS Bahamas.
3. Tidio: best for small stores that want live chat plus an AI agent
Tidio is a customer service platform that puts live chat, ticketing and the Lyro AI agent in one tool. A small store can start on the Free plan and add Lyro later. The Tidio plan table lists native Shopify actions, and the integrations page lists Shopify, Adobe Commerce and Squarespace among others.
Key features
- Live chat, ticketing and a live visitors list in one inbox
- Lyro AI agent with human handoff and answers from your help content
- Flows, a no-code builder for lead capture and quote requests
- Messenger, Instagram, WhatsApp and email channels
- Native Shopify actions listed in the plan table
Pros
- A Free plan with 50 billable conversations a month
- The 7-day free trial needs no credit card
- Human and AI conversations are counted separately, so unanswered spam is not billed
Cons
- AI is priced separately from the chat plan, so the full setup costs more than either part
- Lyro starts at 50 AI conversations a month, a small allowance for a busy store
- Plus starts at $300 a month plus usage
Pricing
Plan | Billed monthly | Billed yearly (per month) | Included |
Free | $0 | $0 | 50 billable conversations |
Starter | $29 | $24.17 | 100 billable conversations, 50 one-off Lyro conversations |
Growth | See the pricing page | From $49.17 | From 250 billable conversations |
Lyro AI Agent | From $39 | From $32.50 | From 50 Lyro conversations |
Tidio Starter plus Lyro costs $68 a month billed monthly. Starter billed yearly costs $290.04 a year against $348 billed monthly, a saving of $57.96 (17%). Source: Tidio pricing.
Rating
Tidio holds 4.6 out of 5 from 1,963 reviews on G2.
Best for
Tidio is best for a small store where one or two people answer chats and want an AI agent to take the repeat questions.
4. Chatbase: best for an AI agent that runs set actions in the chat
Chatbase is an AI agent platform that trains on your content and runs AI Actions inside the conversation. Its pricing page lists Shopify and WordPress integrations on every plan, and 5 to 12 AI Actions per agent depending on the plan.
Key features
- AI Actions per agent: 5 on Hobby, 8 on Standard, 12 on Pro
- Shopify, WordPress, WhatsApp, Messenger, Instagram and Slack integrations on every plan
- Chatbase helpdesk inbox from the Standard plan
- Voice and API access from the Standard plan
- A choice of advanced models from several AI providers
Pros
- Actions inside the chat without a separate helpdesk
- Shopify and WordPress connections on the entry plan
- Yearly billing saves 20%
Cons
- Usage is metered in message credits: 700 a month on Hobby
- The helpdesk inbox and the Zendesk, Gorgias and HubSpot integrations start on Standard at $150 a month billed monthly
- Removing the Chatbase branding costs $1,188 a year
Pricing
Plan | Billed monthly | Billed yearly (per month) | Message credits a month | Members |
Hobby | $40 | $32 | 700 | 2 |
Standard | $150 | $120 | 4,000 | 3 |
Pro | $500 | $400 | 15,000 | 5 |
Enterprise | Custom | Custom | Custom | Custom |
The pricing page shows yearly rates and the yearly saving. Hobby saves $96 a year, Standard $360 and Pro $1,200, which gives the monthly rates above. Source: Chatbase pricing.
Rating
Chatbase holds 4.8 out of 5 from 46 reviews on G2.
Best for
Chatbase is best for a store that wants the bot to run a few defined tasks, such as an order lookup or a return request, without adopting a full helpdesk.
5. Shopify Inbox: best free AI agent for a Shopify store
Shopify Inbox is a free chat app made by Shopify that puts an AI sales associate on the storefront. It learns from the store catalog, policies and store content, and it only works on Shopify. For a full comparison of Shopify options, see the best AI chatbots for Shopify.
Key features
- Connects to the catalog, inventory and policies automatically
- Personalizes replies with preferences and purchase history when buyers sign in with Shop
- Product recommendations, order updates, discounts and FAQs
- Rate chats to improve the agent, plus built-in analytics
- 21 languages listed on the app page
Pros
- Free
- Made and supported by Shopify
- No content setup, because it reads the store
Cons
- Shopify stores only
- Answers come from the store, not from PDFs, drives or a separate help site
- One recent App Store review reports repeated mistakes and turning the app off
Pricing
Shopify Inbox is free. The Shopify App Store listing shows one price: Free.
Rating
Shopify Inbox holds 4.6 out of 5 from 5,817 reviews on the Shopify App Store.
Best for
Shopify Inbox is best for a Shopify store that wants an AI agent today at no cost, with answers that all live in the catalog and store pages.
Ecommerce chatbot solution comparison table
Criterion | Gorgias | Tidio | Chatbase | Shopify Inbox | |
Type | Helpdesk with AI Agent | Answer chatbot | Live chat with an AI agent | AI agent with actions | Free chat app with AI |
Installs on | Shopify, BigCommerce, WooCommerce | Any website, by script | Shopify, Adobe Commerce, Squarespace and others | Shopify, WordPress, any website | Shopify only |
Acts on orders | Yes | No | Shopify actions listed | Through AI Actions | Order updates listed |
Answer sources | Store, order and customer data | Pages, files, drives, Notion, GitHub, YouTube | Help content, FAQs, website scraper | Uploaded content and sources | Catalog, policies, store pages |
Entry price with AI, billed monthly | $40 | $59 | $39 for Lyro, $68 with Starter | $40 | Free |
Free plan | Not on the pricing page | No, 7-day trial with card | Yes | No Free card on the pricing page | Free app |
G2 rating | 4.6 (582) | 4.9 (12) | 4.6 (1,963) | 4.8 (46) | 4.6 (5,817) on the App Store |
What does an ecommerce chatbot cost?
An ecommerce chatbot costs between $0 and $68 a month at the entry plan with AI included, billed monthly. The units differ, so compare what each entry plan includes before you compare prices.
Entry plan with AI | Billed monthly | Billed yearly | What the entry plan includes |
Shopify Inbox | Free | Free | The AI agent on one Shopify store |
Tidio Lyro | $39 a month | $32.50 a month | 50 Lyro AI conversations |
Chatbase Hobby | $40 a month | $32 a month ($384 a year) | 700 message credits, 2 members |
Gorgias Starter with AI Agent | $40 a month | Shown on the pricing page | 50 tickets, 30 automated interactions |
$59 a month | $39 a month ($468 a year) | 4,000 GPT-4.1-mini messages, 1,000 pages, 1 chatbot | |
Tidio Starter plus Lyro | $68 a month | $56.67 a month | 100 billable conversations plus 50 Lyro conversations |
The yearly view changes the order. Billed yearly, SiteGPT Starter costs $39 a month, $7 more than Chatbase Hobby at $32 and $17.67 less than Tidio Starter plus Lyro at $56.67. For a full cost breakdown with setup and staff time, see how much a chatbot costs.
How to choose an ecommerce chatbot solution
Choose an ecommerce chatbot solution by answering four questions in order: which platform runs the store, whether the bot must act on orders, where the answers live, and who replies when the bot cannot.
If you need | Pick | Why |
A bot that edits and refunds orders, for a customer service team | Gorgias | Order management sits inside the helpdesk for Shopify, BigCommerce and WooCommerce |
Accurate answers on a store that is not on Shopify | Installs by script on any website and trains on pages, files and videos | |
Answers drawn from PDFs, manuals or product videos | Trains on files, Google Drive, Dropbox, OneDrive, Box, Notion, GitHub and YouTube | |
Live chat first, with AI added later | Tidio | Free plan, then Lyro from $39 a month billed monthly |
A few defined tasks run inside the chat | Chatbase | 5 to 12 AI Actions per agent, with Shopify and WordPress on every plan |
An AI agent on a Shopify store for $0 | Shopify Inbox | Free, made by Shopify, reads the catalog and policies |
Ecommerce chatbot use-case cheat sheet
Scenario | Best choice | Reason |
WooCommerce store with a five-person customer service team | Gorgias | WooCommerce order data and updates in the ticket view |
Wix or Squarespace store selling technical products | Embed script on any site, trains on manuals and spec sheets | |
Store selling in several languages | 95+ languages, and one chatbot can serve each language store | |
Solo Shopify seller with no budget | Shopify Inbox | Free and reads the store with no setup |
Small store that wants a person on chat during business hours | Tidio | Live chat with operating hours, plus the Lyro agent for repeat questions |
Store that wants the bot to start a return request | Chatbase or Gorgias | Chatbase runs AI Actions, Gorgias acts on orders in the helpdesk |
Store whose team already works in Slack or Crisp | Slack and Crisp integrations from the Growth plan | |
Store whose team already works in Zendesk | SiteGPT on Scale | The Zendesk AI Agent answers first and hands over with full history |
Try SiteGPT on your store's own content
SiteGPT is the pick when your store's answers live in your own pages, files and videos, and when the store does not run on a platform that helpdesk apps connect to. A store can scan its site, install one script and read real chat history within the 7-day free trial. The trial requires a credit card and can be cancelled before it ends.
Ecommerce chatbot solution FAQ
Basics
What is an ecommerce chatbot solution?
An ecommerce chatbot solution is software that answers shoppers in a chat window on an online store. Some solutions also act on orders, such as a lookup, an edit or a refund. Others only answer product, policy and shipping questions.
What is the best ecommerce chatbot solution?
No single solution is best for every store. Gorgias fits a team that needs order actions on Shopify, BigCommerce or WooCommerce. SiteGPT fits a store on any platform that needs answers from its own content. Shopify Inbox is the free option on Shopify.
Can a chatbot be used for ecommerce customer service?
Yes. An ecommerce chatbot answers repeat questions about products, shipping and returns, and hands harder chats to a person. All five solutions in this guide offer a route to a human.
Platforms
Which ecommerce chatbot works on WooCommerce or BigCommerce?
Gorgias connects to WooCommerce and BigCommerce stores and shows order data in the ticket view. SiteGPT and Chatbase install on any website. Shopify Inbox works on Shopify only.
Does SiteGPT have a Shopify app?
No. SiteGPT has no Shopify App Store app and installs with one script in the theme code. The Shopify chatbot guide covers the steps.
Orders and features
Which ecommerce chatbots can track or change orders?
Gorgias manages orders inside its helpdesk. Chatbase runs AI Actions in the chat, and Tidio lists native Shopify actions. SiteGPT lists no store-platform integration, so it does not look up orders.
Can an ecommerce chatbot hand a shopper to a person?
Yes. SiteGPT escalates to a human on every plan, and its iOS app from the Growth plan sends a push alert when a visitor asks for a person. Gorgias and Tidio route the chat into a team inbox.
Pricing
How much does an ecommerce chatbot cost?
Entry plans with AI cost from $0 to $68 a month billed monthly. Shopify Inbox is free, Tidio Lyro starts at $39, Gorgias and Chatbase start at $40, and SiteGPT starts at $59, or $39 a month billed yearly.
Is there a free ecommerce chatbot?
Shopify Inbox is free for Shopify stores. Tidio has a Free plan with 50 billable conversations a month and 50 one-off Lyro conversations on Starter. SiteGPT has no free plan, only a 7-day free trial that requires a credit card.
Sources
Checked on 16 October 2026.
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