> ## Documentation Index > Fetch the complete documentation index at: https://sitegpt.ai/docs/llms.txt > Use this file to discover all available pages before exploring further. # Chatbot settings > Every field on the chatbot Settings screens, what it does, and its default. Open the settings from the chatbot sidebar: **Advanced** > **Settings**. The Settings screen has these tabs: **General**, **Chat Modes**, **Localization**, **Personas**, **Instructions**, and **Webhooks**. Managers, Admins, and Super Admins can see and change these settings. Agents cannot open Settings. See [Team members](/docs/guides/account/team-members). Select **Save Changes** to keep your changes, unless the table says otherwise. ## General | Field | What it does | Default | | --------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------- | | **Your Chatbot ID** | Shows the ID of the chatbot, with a **Copy** button. Use it when a plugin or integration asks for the chatbot ID. Read-only. | | | **Description** | Text shown on the home screen of your chat widget. | Empty | | **Support Email** | The reply-to address on emails that SiteGPT sends to your visitors, for example email verification codes. | Your account email | | **Allowed Domains** | The websites that can embed this chatbot. Type a domain and press Enter. Each domain also covers its subdomains. Up to 50 domains. The dashboard preview always works. | Empty (any website) | | **Excluded Pages** | Pages of your site where the floating chat button does not show. `/pricing` matches that page only. `/checkout/*` matches that page and every page under it. Up to 50 paths. Inline embeds are not affected. | Empty (every page) | | **Disable smart follow up questions** | Turns off the follow-up questions that the AI suggests after each answer. | Off | | **Number of smart follow up questions to be shown** | How many AI follow-up questions to show. From 1 to 5. | 3 | | **Disable lead notifications** | Stops the email you get for each new lead. | Off | | **Enable Page Context Awareness** | Sends the URL, title, and description of the page the visitor is on to the chatbot. The page text itself is not sent. | Off | | **GPT Model** | The model that writes answers: **GPT-4.1 Mini** or **GPT-4.1**. | GPT-4.1 | | **Limit Messages Per Conversation** | When on, visitors must start a new conversation after a set number of messages. Growth plan and above. | Off | | **Max Messages Per Conversation** | The number of messages allowed before the visitor must start a new conversation. From 1 to 1000. Available when **Limit Messages Per Conversation** is on. | | The **Danger Zone** at the bottom of **General** has the button to delete the chatbot. Only Super Admins see it. See [Manage your chatbots](/docs/guides/account/manage-chatbots). Related guides: * [Control where the chatbot appears](/docs/guides/install/control-where-it-appears) * [Follow-up suggestions](/docs/guides/widget/follow-up-suggestions) * [Choose a model](/docs/guides/answers/choose-a-model) * [Keep answers on topic](/docs/guides/answers/keep-answers-on-topic) ## Chat Modes Sets who answers a new conversation first. | Option | What it does | Default | | --------------------------------------------- | --------------------------------------------------------------------------------------------------------- | -------- | | **Always Starts New Conversation with AI** | Every new conversation starts in AI mode. The chatbot answers. | Selected | | **Always Starts New Conversation with Human** | Every new conversation starts in human mode. The AI does not reply. Your team answers from the dashboard. | | See [Set up human support](/docs/guides/human-support/set-up-human-support). ## Localization The sidebar also links to this tab as **Customizations** > **Language & Region**. It sets the text that the chat widget shows to visitors. | Section | What you set | | ------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Language** | **Timestamp language**: the language of the times under each message, such as "2 minutes ago". | | **Home** | Text on the widget home screen, such as **Start a conversation**. | | **Messages** | Text on the conversation list, such as **No Messages**. | | **Message** | Names and system text inside a conversation: **Bot**, **You**, **Agent**, the escalation confirmation, and the text shown when a visitor reaches the message limit per conversation. | | **Top Menu** | Labels in the widget menu, such as **Refresh chat** and **Download**. | | **Account** | Text for visitor email verification, such as **Verify your email**. | | **Lead Form** | Text on the lead form. | Each field label shows the default English text. Leave a field as it is to keep the default. These fields change the widget text only. They do not change the language of the answers. See [Change the widget language and text](/docs/guides/widget/language-and-text). ## Personas A persona sets the tone of the chatbot's answers. Select one persona per chatbot. | Section | What it contains | | -------------------- | ------------------------------------------------------------------------------------ | | **Default Personas** | Built-in personas, such as **Default**, **Neutral**, and **Sales Expert**. | | **Custom Personas** | Personas you add. Each one has a **Title**, a **Description**, and **Instructions**. | If you do not select a persona, the chatbot uses **Default**, which keeps answers short. See [Write instructions and choose a persona](/docs/guides/answers/write-instructions). ## Instructions | Section | Fields | Default | | ------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------ | | **Fallback Message** | **Fallback Message**: the answer the chatbot gives when it cannot find the information in your content. Save it with **Save Fallback Message**. | "I'm sorry, I don't have enough information to answer your question, but I'm happy to assist with any other questions you may have." | | **Default Instructions** | One built-in option, **None**. It uses the default AI behavior with no custom instructions. | **None** | | **Custom Instructions** | Instructions you add. Each one has a **Title** and **Instructions**. When you edit a saved instruction, you can also set its **Creativity Level** from 0 (more focused) to 1 (more random and creative). | Creativity Level 0.5 | See [Write instructions and choose a persona](/docs/guides/answers/write-instructions) and [Keep answers on topic](/docs/guides/answers/keep-answers-on-topic). ## Webhooks This tab shows only when the chatbot owner's plan includes webhooks. See [Plans and limits](/docs/reference/plans-and-limits). | Field | What it does | | ---------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Messages Webhook URL** | SiteGPT sends a request to this URL for each new message in a conversation. This includes AI answers, replies from your team, and system messages. | | **Messages Webhook Token** | Sent in the `X-WEBHOOK-TOKEN` header of message webhooks, so you can check the request came from SiteGPT. | | **Escalation Webhook URL** | SiteGPT sends a request to this URL when a visitor escalates a conversation. If the visitor then gives their contact details, SiteGPT sends a second request with those details. | | **Escalation Webhook Token** | Sent in the `X-WEBHOOK-TOKEN` header of escalation webhooks. | | **Leads Webhook URL** | SiteGPT sends a request to this URL when the chatbot collects a new lead. | | **Leads Webhook Token** | Sent in the `X-WEBHOOK-TOKEN` header of lead webhooks. | All fields are empty by default. See [Webhooks](/docs/developers/webhooks) for the payloads. ## Settings on other screens Some chatbot settings have their own screens in the sidebar. | Screen | Where | What it sets | Guide | | ------------------ | -------------------------------------- | ---------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------ | | **Appearance** | **Customizations** > **Appearance** | Chatbot name, welcome message, colors, icons, position, terms and disclaimer, and which buttons the widget shows | [Appearance](/docs/guides/widget/appearance) | | **Human Support** | **Customizations** > **Human Support** | Escalation, escalation buttons, and notification emails | [Set up human support](/docs/guides/human-support/set-up-human-support) | | **Leads Settings** | **Leads** > **Leads Settings** | The lead form and pre-chat user details | [Collect leads](/docs/guides/leads/collect-leads) | | **Members** | **Advanced** > **Members** | Who can work on the chatbot | [Team members](/docs/guides/account/team-members) | | **Integrations** | **Advanced** > **Integrations** | Chat channels such as Slack and Zendesk | [Integrations](/docs/integrations/overview) |