> ## Documentation Index
> Fetch the complete documentation index at: https://sitegpt.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Chatbot dashboard

> Monitor your chatbot performance and manage content from a centralized dashboard.

The chatbot dashboard provides an overview of your chatbot's performance, content, and user interactions. Access it by selecting your chatbot from your account dashboard.

## Dashboard metrics

The dashboard displays key metrics about your chatbot's content and performance:

<AccordionGroup>
  <Accordion title="Content metrics" icon="folder-open">
    Track the training data powering your chatbot:

    * **Total Links** - Number of website URLs your chatbot is trained on (from sitemaps, websites, YouTube, or bulk links)
    * **Total Files** - Number of uploaded files and connected data sources (PDFs, DOCX, Notion, Google Drive, Dropbox, OneDrive, Box)
    * **Total Custom Responses** - Number of custom Q\&A pairs you've created for specific questions

    Each metric card shows the current count and provides quick access to view or add more content.
  </Accordion>

  <Accordion title="Conversation metrics" icon="messages">
    Monitor your chatbot's interactions with users:

    * **Total Messages** - Total number of messages exchanged (both user and bot messages combined)
    * **Positive Feedback** - Percentage of bot responses users rated as helpful (thumbs up)
    * **Negative Feedback** - Percentage of bot responses users rated as unhelpful (thumbs down)

    Click any metric to view the full chat history with relevant filters applied.

    <Tip>
      Use feedback data to identify areas for improvement and create custom responses for frequently downvoted answers.
    </Tip>
  </Accordion>
</AccordionGroup>

## Training status

The dashboard shows your chatbot's current training status with a color-coded indicator:

<AccordionGroup>
  <Accordion title="Ready (Green)" icon="circle-check">
    Your chatbot is fully trained and ready to use. All documents have been successfully processed and your chatbot can answer questions based on your content.

    **What you can do:**

    * Share your chatbot link with users
    * Test it by clicking "Chat with your chatbot"
    * Embed it on your website
  </Accordion>

  <Accordion title="In progress (Blue)" icon="arrows-rotate">
    Your chatbot is already functional with some trained documents, but additional content is still being processed. You can use your chatbot while training continues in the background.

    **Status details:**

    * Shows how many documents are already trained
    * Indicates how many are still being processed
    * Your chatbot works with currently trained content
  </Accordion>

  <Accordion title="Partial issues (Orange)" icon="triangle-exclamation">
    Your chatbot is ready to use based on successfully trained documents, but some documents failed to process. You can still use your chatbot while you fix the failed documents.

    **What to do:**

    * Review failed documents in your Links or Files sections
    * Fix any issues (broken URLs, corrupted files, etc.)
    * Your chatbot continues working with successfully trained content
  </Accordion>

  <Accordion title="No knowledge (Gray)" icon="pen-to-square">
    Your chatbot hasn't been trained on any content yet. Add links, files, or custom responses to get started.

    **Quick actions:**

    * Click "Add Links" to train on website content
    * Click "Add Files" to upload documents
    * Click "Add Custom Responses" to create Q\&A pairs
  </Accordion>

  <Accordion title="Not ready (Red)" icon="circle-xmark">
    All documents are either still processing or failed to train. Your chatbot cannot answer questions yet.

    **What to do:**

    * Wait for processing to complete if documents are pending
    * Review and fix failed documents
    * Ensure your content is accessible and in supported formats
  </Accordion>
</AccordionGroup>

## Installation

The dashboard provides everything you need to integrate your chatbot:

<AccordionGroup>
  <Accordion title="Chatbot ID" icon="fingerprint">
    Your unique chatbot identifier used for integrations with third-party platforms like WordPress plugins.

    **How to use:**

    * Copy the ID displayed on your dashboard
    * Use it when configuring integrations
    * Keep it handy for API calls and SDK implementations
  </Accordion>

  <Accordion title="Embed code" icon="code">
    JavaScript snippet to add your chatbot to any website.

    **Installation steps:**

    1. Copy the embed code from your dashboard
    2. Paste it in your website's HTML (preferably in the `<head>` section)
    3. Your chatbot will appear automatically on all pages

    <Tip>
      The embed code is customized for your chatbot and includes your unique chatbot ID.
    </Tip>
  </Accordion>
</AccordionGroup>

## Navigation

<AccordionGroup>
  <Accordion title="Content" icon="folder-open">
    Manage training data including links, files, text snippets, and custom responses.
  </Accordion>

  <Accordion title="Customizations" icon="palette">
    Configure appearance, prompts, and personas to match your brand.
  </Accordion>

  <Accordion title="Advanced" icon="gear">
    Set up integrations, webhooks, and team members for advanced functionality.
  </Accordion>

  <Accordion title="Settings" icon="sliders">
    Adjust chatbot behavior and preferences to optimize performance.
  </Accordion>
</AccordionGroup>

## Next steps

<CardGroup cols={2}>
  <Card title="Add content" icon="file-plus" href="/navigating-your-chatbot/adding-content-to-your-chatbot">
    Train your chatbot with more data
  </Card>

  <Card title="View conversations" icon="messages" href="/navigating-your-chatbot/chat-history">
    Review chat history and user interactions
  </Card>

  <Card title="Customize appearance" icon="palette" href="/navigating-your-chatbot/customizing-your-chatbot">
    Personalize your chatbot's look and feel
  </Card>

  <Card title="Configure settings" icon="gear" href="/navigating-your-chatbot/settings">
    Adjust chatbot behavior and features
  </Card>

  <Card title="Manage leads" icon="users" href="/navigating-your-chatbot/leads">
    View and manage captured leads
  </Card>

  <Card title="Advanced features" icon="sliders" href="/navigating-your-chatbot/advanced">
    Explore advanced chatbot capabilities
  </Card>
</CardGroup>