> ## Documentation Index
> Fetch the complete documentation index at: https://sitegpt.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans and billing

> Manage your subscription, view usage, and update payment settings.

The billing page provides complete control over your SiteGPT subscription, usage monitoring, and payment management.

## Current plan

View your active subscription details:

<CardGroup cols={2}>
  <Card title="Plan name" icon="tag">
    Your current tier (Starter, Growth, Scale, Enterprise)
  </Card>

  <Card title="Billing cycle" icon="calendar">
    Monthly or annual
  </Card>

  <Card title="Next billing date" icon="clock">
    When your next payment is due
  </Card>

  <Card title="Amount" icon="dollar-sign">
    Your subscription cost
  </Card>
</CardGroup>

## Usage monitoring

Track your consumption across all plan limits.

### Quota tracking

Monitor usage for:

* **Messages** - Total conversations handled (GPT-4.1 + GPT-4.1 mini)
* **Chatbots** - Number of active chatbots
* **Pages** - Total pages consumed (1 page = 2,500 cleaned characters)
* **Team members** - Users with access

Each metric shows:

* Current usage
* Plan limit
* Percentage consumed
* Days remaining in billing cycle

## Billing history

Access your complete payment history and view past invoices showing:

* **Date** - When the payment was processed
* **Amount** - Total charged
* **Status** - Paid, pending, or failed
* **Invoice** - Download PDF receipt

### Downloading invoices

1. Scroll to **Billing History**
2. Find the invoice you need
3. Click **Download PDF**
4. Save for your records

## Upgrading your plan

Increase your limits by upgrading:

1. Click **Upgrade Plan**
2. Compare available plans
3. Select your new plan
4. Choose billing cycle (monthly/annual)
5. Confirm upgrade

**Upgrade benefits:**

* Immediate access to new limits
* Prorated billing for current cycle
* No service interruption

<Note>Annual billing saves 20% compared to monthly.</Note>

## Downgrading your plan

Reduce costs by downgrading:

1. Click **Change Plan**
2. Select a lower tier
3. Review new limits
4. Confirm downgrade

**Important:**

* Downgrade takes effect at next billing cycle
* Ensure usage fits within new limits
* Excess chatbots must be deleted before downgrade
* No refunds for unused time on current plan

## Updating payment method

Change your credit card or payment details:

1. Navigate to **Current Plan**
2. Click **Update Payment Method**
3. Enter new payment information in the Paddle checkout
4. Confirm the update

Supported payment methods:

* Credit cards (Visa, Mastercard, Amex)
* Debit cards

### Failed payments

If a payment fails:

1. You'll receive an email notification
2. Update your payment method
3. Retry the payment
4. Contact support if issues persist

After 3 failed payment attempts:

* Your account is suspended
* Chatbots stop responding
* Data is preserved for 30 days
* Reactivate by updating payment

## Canceling your subscription

To cancel your SiteGPT subscription:

<Steps>
  <Step title="Navigate to billing">Navigate to **Billing**</Step>
  <Step title="Click cancel">Click **Cancel Subscription**</Step>

  <Step title="Select reason">
    Select a cancellation reason (helps us improve)
  </Step>

  <Step title="Confirm">Confirm cancellation</Step>
</Steps>

<Info>
  **What happens:** - Subscription continues until end of billing period - No
  further charges - Access to paid features until period ends - Account reverts
  to free plan (if available) - Data is preserved
</Info>

### Reactivating

Reactivate anytime:

1. Navigate to **Billing**
2. Click **Reactivate Subscription**
3. Select a plan
4. Enter payment information
5. Confirm reactivation

## Add-ons

Enhance your plan with optional add-ons:

### Remove SiteGPT Branding

Remove or customize the "Powered by SiteGPT" branding from your chatbot.

* **Monthly**: \$59/month
* **Yearly**: \$468/year (\$39/month)

### Extra Messages

Add 5,000 additional messages per month to your quota.

* **Monthly**: \$59/month per pack
* **Yearly**: \$468/year per pack (\$39/month)
* **Scalable**: Purchase multiple packs (up to 25)

### Webhook Support

Available on Scale and Enterprise plans. Receive real-time notifications for:

* New messages
* Conversation escalations
* New leads

## Enterprise billing

Enterprise customers have additional options:

<CardGroup cols={2}>
  <Card title="Custom contracts" icon="file-contract">
    Negotiated terms and pricing
  </Card>

  <Card title="Custom message volumes" icon="messages">
    Flexible message quotas based on your needs
  </Card>

  <Card title="Priority support" icon="headset">
    Dedicated support team
  </Card>

  <Card title="Custom integrations" icon="plug">
    Build custom features and integrations
  </Card>
</CardGroup>

<Tip>Contact [sales@sitegpt.ai](mailto:sales@sitegpt.ai) for enterprise billing.</Tip>

## Billing support

Need help with billing?

* **Email** - [billing@sitegpt.ai](mailto:billing@sitegpt.ai)
* **Chat** - Use the support chatbot
* **Phone** - Available for enterprise customers

Common billing questions:

* Refund requests
* Invoice corrections
* Plan comparisons
* Custom pricing
* Payment issues

<Tip>
  Most billing changes take effect immediately. Check your email for
  confirmation.
</Tip>

## Next steps

<CardGroup cols={2}>
  <Card title="View usage" icon="chart-line" href="/navigating-your-account/usage">
    Monitor your quota consumption and usage trends
  </Card>

  <Card title="Manage chatbots" icon="robot" href="/navigating-your-account/chatbots">
    View and manage all your chatbots
  </Card>

  <Card title="Profile settings" icon="user" href="/navigating-your-account/profile">
    Update your account information
  </Card>

  <Card title="Create chatbot" icon="plus" href="/setup/create-new-chatbot">
    Create a new chatbot for your business
  </Card>
</CardGroup>