> ## Documentation Index > Fetch the complete documentation index at: https://sitegpt.ai/docs/llms.txt > Use this file to discover all available pages before exploring further. # Use cases > Common ways businesses use SiteGPT to automate support, generate leads, and engage customers. SiteGPT helps businesses across industries automate customer interactions, capture leads, and provide 24/7 support. Here are the most common use cases. ## Customer support automation Reduce support ticket volume by handling common questions automatically. Train your chatbot on your help documentation, FAQs, and knowledge base The chatbot answers customer questions instantly with accurate, sourced responses Complex issues escalate to human agents with full conversation context Agents can take over conversations seamlessly when needed Handle 70%+ of routine support inquiries automatically Provide instant responses 24/7, even outside business hours Reduce support team workload and response times Maintain conversation history for quality assurance SaaS companies, e-commerce stores, service businesses, and any company with a help center or FAQ section. ## Lead generation and qualification Capture visitor information and qualify leads automatically while they browse your site. Configure custom lead capture forms with the fields you need The chatbot engages visitors and collects information naturally during conversation Qualify leads based on responses and route to appropriate sales team members Integrate with your CRM or receive webhook notifications for new leads Capture leads 24/7, even when your sales team is offline Qualify leads automatically based on conversation Reduce form abandonment with conversational data collection Route qualified leads to the right team members B2B companies, agencies, consultancies, and businesses with sales teams. ## Product recommendations Help customers find the right products or services through conversational guidance. Train your chatbot on product catalogs, specifications, and use cases The chatbot asks questions to understand customer needs Provide personalized recommendations based on requirements and budget Share product pages, comparisons, and reviews to help decision-making Guide customers to the right products faster Increase conversion rates with personalized recommendations Reduce product returns by ensuring good fit Upsell and cross-sell relevant products E-commerce stores, SaaS companies with multiple plans, and businesses with complex product catalogs. ## After-hours support Provide support when your team is offline. The chatbot handles inquiries outside business hours Answer common questions immediately Collect contact information for follow-up Escalate urgent issues with notifications to on-call staff Never miss a customer inquiry Provide instant responses regardless of time zone Capture leads and support requests for next-day follow-up Improve customer satisfaction with 24/7 availability Global companies, small teams, and businesses serving multiple time zones. ## Internal knowledge base Help employees find information quickly from internal documentation. Train your chatbot on internal wikis, policies, and procedures Employees ask questions and get instant answers Reduce time spent searching for information Keep knowledge base usage analytics Reduce time spent searching for information Onboard new employees faster Ensure consistent information across teams Track common questions to improve documentation Companies with large teams, remote workforces, or complex internal processes. ## Multi-language support Serve customers in their preferred language. Configure your chatbot with localized content and responses The chatbot detects or asks for language preference Provide support in multiple languages from a single chatbot Maintain consistent quality across languages Expand to new markets without hiring multilingual support staff Provide consistent support quality in all languages Reduce language barriers for international customers Scale globally with minimal additional cost International businesses, e-commerce stores, and companies expanding to new markets.