> ## Documentation Index
> Fetch the complete documentation index at: https://sitegpt.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Add follow-up suggestions after answers

> Control the suggested questions and buttons that show under each chatbot answer.

Follow-up suggestions are buttons that show under each chatbot answer. They help the visitor take the next step. There are three kinds:

| Kind                        | What it is                                               | Where you set it up        |
| --------------------------- | -------------------------------------------------------- | -------------------------- |
| Smart follow-up suggestions | Questions that the AI writes for each answer             | **Settings** > **General** |
| Fixed follow-ups            | Buttons that you write. They show after every answer.    | **Conversation Followups** |
| Escalation buttons          | Buttons to say the answer helped, or to ask for a person | **Human Support**          |

For buttons that show before the conversation starts, see [Add conversation starters](/docs/guides/widget/conversation-starters).

## Before you start

* Role: Manager or higher on the chatbot. See [Invite and manage team members](/docs/guides/account/team-members).

## Turn smart follow-up suggestions on or off

Smart follow-up suggestions are on by default. After each answer, the AI suggests related questions in the language of the conversation.

<Steps>
  <Step title="Open General settings">
    In your chatbot's sidebar, select **Settings** > **General**.
  </Step>

  <Step title="Turn them off or on">
    To turn them off, turn on **Disable smart follow up questions**. To turn them on again, turn this switch off.
  </Step>

  <Step title="Set how many show">
    In **Number of smart follow up questions to be shown**, enter a number from 1 to 5. The default is 3.
  </Step>

  <Step title="Save">
    Select **Save Changes**.
  </Step>
</Steps>

Smart follow-up suggestions do not show after these answers:

* An answer that is your fallback message (the chatbot did not find the answer in your content).
* An answer where the chatbot hands the conversation to your team.
* A turn where the chatbot shows the lead form.

## Add a fixed follow-up

A fixed follow-up shows after every chatbot answer, together with the smart follow-up suggestions.

<Steps>
  <Step title="Open Conversation Followups">
    In your chatbot's sidebar, under **Customizations**, select **Conversation Followups**.
  </Step>

  <Step title="Choose the Button Action">
    In the **Add Button** form, select **Send Message**, **Open Link**, or **Escalate**.
  </Step>

  <Step title="Enter the Button Label">
    In **Button Label**, enter the text that shows on the button.
  </Step>

  <Step title="Enter the details">
    * For **Send Message**, enter the question in **Message Text**. The widget sends this text as the visitor's message.
    * For **Open Link**, enter the URL in **Link**. The link opens in a new browser tab.
    * For **Escalate**, enter the text in **Escalation Confirmation Message**. See [Escalate buttons](#escalate-buttons).
  </Step>

  <Step title="Add the follow-up">
    Select **Add Button**.
  </Step>
</Steps>

To change a follow-up, select **Edit** next to it. To remove it, select **Delete**. To change the order, use the move up and move down arrows.

Fixed follow-ups show on every page. You cannot limit them to some pages.

### Escalate buttons

When the visitor selects an **Escalate** follow-up, the widget asks them to confirm. If they confirm, the conversation goes to your team. Add **Escalate** follow-ups only if human support is on and your team answers these conversations. To set this up, see [Set up human support](/docs/guides/human-support/set-up-human-support).

## Show escalation buttons after answers

When human support is on, SiteGPT can show two buttons under each answer:

* The **Positive Feedback Prompt** button (default "That answered my question 👍"). It sends its text as the visitor's next message.
* The **Request Human Support Prompt** button (default "Connect to an agent 👤"). It asks the visitor to confirm, then hands the conversation to your team.

<Steps>
  <Step title="Open Human Support">
    In your chatbot's sidebar, under **Customizations**, select **Human Support**.
  </Step>

  <Step title="Turn on the buttons">
    Make sure **Enable Human Support** is on. Then turn on **Show escalation buttons after responses**.
  </Step>

  <Step title="Choose whether they replace other suggestions">
    Turn on **Replace other suggestions with escalation buttons** to show only the escalation buttons under each answer. Turn it off to show them together with your other follow-up suggestions.
  </Step>

  <Step title="Set the button text">
    Change **Positive Feedback Prompt** and **Request Human Support Prompt** if you want different button text.
  </Step>

  <Step title="Save">
    Select **Save Changes**.
  </Step>
</Steps>

**Show escalation buttons after responses** and **Replace other suggestions with escalation buttons** are both on by default. So when you turn on human support, visitors see only the escalation buttons under answers. Your smart and fixed follow-ups do not show until you turn off **Replace other suggestions with escalation buttons**.

For the full human support setup, see [Set up human support](/docs/guides/human-support/set-up-human-support).

## Check that it works

1. Open your website in a new private browser window, and open the chat.
2. Ask a question that your content answers.
3. Under the answer, you see your follow-up suggestions. If escalation buttons replace other suggestions, you see only the two escalation buttons.
4. Ask a question that your content does not answer. After the fallback message, no smart follow-up suggestions show.