> ## Documentation Index
> Fetch the complete documentation index at: https://sitegpt.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Custom responses (Q&A)

> Override AI responses with pre-written answers for specific questions.

Use custom responses to guide your chatbot's answers to important questions. This feature adds pre-written Q\&A pairs that the AI will prioritize and reference when answering related questions, improving accuracy and consistency for critical topics like pricing, policies, or product specifications.

## When to use custom responses

<CardGroup cols={2}>
  <Card title="Pricing questions" icon="dollar-sign">
    Provide exact pricing information without AI interpretation
  </Card>

  <Card title="Policy questions" icon="file-contract">
    Ensure accurate answers about refunds, terms, or privacy
  </Card>

  <Card title="Product specifications" icon="list-check">
    Give precise technical details
  </Card>

  <Card title="Contact information" icon="address-book">
    Direct users to the right support channels
  </Card>

  <Card title="Compliance topics" icon="shield-check">
    Maintain control over regulated information
  </Card>

  <Card title="Brand messaging" icon="bullhorn">
    Ensure consistent messaging for key topics
  </Card>
</CardGroup>

## Creating custom responses

<Steps>
  <Step title="Navigate to Custom Responses">
    Navigate to **Custom Responses** in your chatbot dashboard
  </Step>

  <Step title="Add new response">
    Click **Add Custom Response**
  </Step>

  <Step title="Enter question">
    Enter the question or topic you want to override
  </Step>

  <Step title="Write answer">
    Write your pre-defined answer
  </Step>

  <Step title="Save">
    Save the custom response
  </Step>
</Steps>

<Check>Your chatbot will prioritize this custom response when users ask about this topic. The AI will match this Q\&A better and use most of what's written here to answer the question, improving accuracy and tone.</Check>

## Managing custom responses

You can edit or delete custom responses at any time. Changes take effect immediately without requiring chatbot retraining.

<Tip>Create custom responses for your most frequently asked questions to ensure consistent, accurate answers every time.</Tip>