> ## Documentation Index
> Fetch the complete documentation index at: https://sitegpt.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Switch to AI

> Switch an escalated conversation back to AI mode.

Required scope: `conversations:write`.

On success, `data` contains: `message`.



## OpenAPI

````yaml https://sitegpt.ai/api/v2/openapi.json post /api/v2/chatbots/{chatbotId}/conversations/{threadId}/switch-to-ai
openapi: 3.1.0
info:
  title: SiteGPT Agent API
  version: 2.0.0
  description: >-
    Agent-facing API for managing SiteGPT chatbots, dashboard summaries,
    appearance media, knowledge, settings, conversations, leads, members,
    account profiles, usage, billing reads, and API tokens.
servers:
  - url: https://sitegpt.ai
security:
  - bearerAuth: []
tags:
  - name: Discovery
  - name: Onboarding
  - name: Account
  - name: Billing
  - name: Tokens
  - name: Chatbots
  - name: Knowledge
  - name: Knowledge Sync Jobs
  - name: Knowledge Sources
  - name: Custom Responses
  - name: Personas
  - name: Instructions
  - name: Settings
  - name: Conversation Starters
  - name: Conversation Followups
  - name: Members
  - name: Leads
  - name: Conversations
  - name: Messages
  - name: Tags
paths:
  /api/v2/chatbots/{chatbotId}/conversations/{threadId}/switch-to-ai:
    post:
      tags:
        - Conversations
      summary: Switch to AI
      description: |-
        Switch an escalated conversation back to AI mode.

        Required scope: `conversations:write`.

        On success, `data` contains: `message`.
      operationId: switchConversationToAi
      parameters:
        - name: chatbotId
          in: path
          required: true
          description: Chatbot ID.
          schema:
            type: string
        - name: threadId
          in: path
          required: true
          description: Conversation thread ID.
          schema:
            type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              additionalProperties: false
              properties:
                message:
                  type: string
                  description: Optional note to add when switching conversation mode.
            example:
              message: Switching back to AI support.
      responses:
        '200':
          description: Successful SiteGPT API v2 response.
          content:
            application/json:
              schema:
                type: object
                required:
                  - ok
                  - data
                  - meta
                properties:
                  ok:
                    type: boolean
                    const: true
                  data:
                    type: object
                    additionalProperties: true
                    properties:
                      message:
                        $ref: '#/components/schemas/Message'
                        description: The system message recording the switch back to AI.
                  meta:
                    $ref: '#/components/schemas/AgentResponseMeta'
                additionalProperties: false
              example:
                ok: true
                data:
                  message:
                    messageId: message-id
                    messageType: SYSTEM_MESSAGE
                    systemMessageType: CONVERSATION_SWITCHED_TO_AI
                meta:
                  requestId: request-id
        '400':
          $ref: '#/components/responses/AgentError'
        '401':
          $ref: '#/components/responses/AgentError'
        '403':
          $ref: '#/components/responses/AgentError'
        '404':
          $ref: '#/components/responses/AgentError'
        '405':
          $ref: '#/components/responses/AgentError'
      security:
        - bearerAuth:
            - conversations:write
components:
  schemas:
    Message:
      type: object
      description: >-
        One stored conversation turn. NORMAL_MESSAGE carries the visitor
        question plus the AI answer; USER_MESSAGE and AGENT_MESSAGE carry one
        side of a human conversation; SYSTEM_MESSAGE records events such as
        escalation.
      additionalProperties: true
      properties:
        messageId:
          type: string
        messageType:
          type: string
          description: NORMAL_MESSAGE, USER_MESSAGE, AGENT_MESSAGE, or SYSTEM_MESSAGE.
        systemMessageType:
          type:
            - string
            - 'null'
          description: Set on SYSTEM_MESSAGE rows; null otherwise.
        question:
          anyOf:
            - type: object
              additionalProperties: true
              properties:
                text:
                  type: string
                timestamp:
                  type: string
            - type: 'null'
        answer:
          anyOf:
            - type: object
              additionalProperties: true
              properties:
                text:
                  type: string
                timestamp:
                  type: string
            - type: 'null'
        reaction:
          type: string
          enum:
            - POSITIVE
            - NEGATIVE
            - NEUTRAL
        gptModel:
          type:
            - string
            - 'null'
          description: Public model label for AI answers; null on human turns.
        sources:
          type: array
          items:
            type: string
          description: Source URLs cited by the AI answer.
        agentId:
          type:
            - string
            - 'null'
        agentName:
          type:
            - string
            - 'null'
        iconUrl:
          type:
            - string
            - 'null'
        createdAt:
          type: string
          format: date-time
        updatedAt:
          type: string
          format: date-time
    AgentResponseMeta:
      type: object
      required:
        - requestId
      properties:
        requestId:
          type: string
        warnings:
          type: array
          items:
            type: string
        nextCursor:
          type:
            - string
            - 'null'
      additionalProperties: true
    AgentError:
      type: object
      required:
        - ok
        - error
        - meta
      properties:
        ok:
          type: boolean
          const: false
        error:
          type: object
          required:
            - code
            - message
          properties:
            code:
              type: string
            message:
              type: string
            details: {}
          additionalProperties: false
        meta:
          type: object
          required:
            - requestId
          properties:
            requestId:
              type: string
          additionalProperties: true
      additionalProperties: false
  responses:
    AgentError:
      description: SiteGPT agent API error response.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/AgentError'
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: SiteGPT API token

````